IT Specialist
Bowery Farming
What You'll Do
- Provide in-person support at assigned location(s) 5 days per week.
- You will be providing your technical expertise and hands-on support to all our staff members (hardware, software/OS) including but not limited to Mac and PC laptops, AV equipment, and other office technology equipment.
- Working with our People Team to manage members’ account access i.e. setting up email accounts, installing software, and decommissioning of the accounts and any peripherals.
- Develop training materials on our core apps (GSuite, Office 365, Slack, etc.) and host staff training on a recurring monthly basis.
- Maintaining internal IT projects and ticketing systems involving other stakeholders.
- Support and maintenance of video conference equipment (iPads, TV's & connected devices).
- Creating and maintaining technical documentation.
- Manage our user endpoints in the field via our MDM solution.
- Provide T1 support for the Bowery OS during regular business hours as well as off-hours / weekend shifts as required.
- Provide support, deployment and maintenance for farm devices (Zebra/Samsung tablets/Kiosk iPads / PC’s).
- As the first contact for the Tech Team, report any computing/network abnormalities, unusual trends, and potential cyber events to the appropriate teams.
- You will stay on top of the latest innovations and developments in the Mobile Device Management industry, including relevant changes to MDM capabilities introduced in Android/iOS and/or MDM Platform updates.
Who You Are
- Experience maintaining a G Suite corporate email and IdP environment.
- Cross-platform experience supporting desktop operating systems (Linux, macOS, and Windows), as well as mobile device operating systems such as Android and iOS.
- Employee Onboarding/Offboarding - Account and hardware provisioning / deprovisioning.
- Experience supporting/maintaining Conference Room A/V technology including webcams and microphones (Zoom and ZoomRooms).
- Experience maintaining a software and hardware inventory with all company technology assets.
- Basic knowledge and some hands-on experience with networking concepts such as DNS, VPN/IPsec, VOIP, DHCP, Radius, and Subnets/VLANs.
- Experience with MDM solutions such as AirWatch, Meraki, Hexnode, Kandji, etc.
- Help Desk experience with ticketing systems.
- Experience with collaboration tools (such as Slack, Zoom.)
- Experience with project tracking tools (Such as Asana.)
Benefits as Good as Our Greens
- To support you and your family, we offer health, dental, and vision insurance; mental health resources; family forming support; long-term and short-term disability insurance; FSA; HSA and commuter benefits
- Company stock options so that you can reap the benefits of every Bowery win
- 401k Program
- The more balance, the better. We offer unlimited paid vacation, paid holiday - plus 16 weeks of paid parental leave so you can focus on what matters most
- From internal mobility to a mentorship program and curated L&D initiatives, we are fully invested in your growth