Account Manager
Ambrook
Location
Remote, Denver, New York, San Francisco
Employment Type
Full time
Location Type
Remote
Department
Operations
Ambrook’s mission is to help family-run American businesses become more profitable and resilient.
From record-breaking droughts to rising input costs and unpredictable markets, operators across American agriculture and industry are navigating increasing pressure — much of it driven by a changing climate and economy. Many of the best long-term investments — like water-efficient irrigation or improved grazing rotations — support both the land and the bottom line. But even when the payoff is clear, these changes often require upfront capital and financial clarity that’s hard to come by.
With fragmented records and outdated tools, business owners can’t easily see what’s working — let alone prove viability to a lender, partner, or the next generation.
Ambrook is rebuilding the financial infrastructure that independent operators rely on.
We replace paperwork and legacy systems with modern tools for accounting, banking, invoicing and spending — built for people who spend more time in the field than in the office. Our platform gives producers the financial clarity they need to make confident investments in their land, their operation, and their future.
Our customers are the backbone of the real economy — stewards of land, labor, and legacy. When they can invest in ways that make their businesses stronger and more durable, they become a force for generational resilience across America.
We’re starting with farmers and ranchers across the country — helping them keep the family business in the family and make decisions that stand the test of time.
We’re a Series A startup backed by top investors (Thrive Capital, Dylan Field, Homebrew, Designer Fund, BoxGroup, and more) and are looking for early team members who are looking to untangle the knotted intersection between American industry, climate, and the economy.
Learn more about our mission and what it’s like to work with us.
The Opportunity
Ambrook is looking for someone who thrives at the intersection of relationship building, problem solving, and selling. You’ll be working directly with farmers, ranchers, and rural business owners to help them make more confident financial decisions using Ambrook’s tools and services. We work closely with customers to understand their needs and help them meet their goals - the role is part advisor, part problem solver, part builder.
You’ll play a critical role in supporting more complex farm and ranch operations, helping them get the most out of Ambrook’s bookkeeping, reporting, and financial tools. If you’re excited about supporting the folks doing the hard, on-the-ground work, we want to hear from you.
We’re looking for someone who can…
Own a portfolio of high priority customer relationships, ensuring their financial systems are set up for insight and action
Advise customers on how to leverage their financial data to make better decisions—whether it’s breakeven pricing, enterprise profitability, or loan readiness
Translate ambiguous customer challenges into product feedback or scrappy workarounds that meet customers’ needs when the ideal solution doesn’t yet exist
Grow customer relationships over time, identifying expansion opportunities and collaborating with sales when appropriate
Within 1 month, you’ll…
Build deep product fluency by immersing yourself in our software, services, and internal tools to speak with confidence and clarity to customers
Shadow priority customer and design partner onboarding calls and start building your own relationships with producers
Get up to speed on how Ambrook serves customers with multi-entity operations, complex reporting needs, or evolving business structures
Develop a point of view on how Ambrook creates value for multi-entity or complex operations based on their reporting needs
Within 3 months, you’ll…
Own onboarding for new mid-market customers, designing solutions and ensuring successful implementation
Proactively identify common pain points and create documentation, tools, or processes to address them
Become a trusted partner to producers by helping them unlock insights from their financial data
Shape the customer journey, contributing to retention and expansion strategies that turn satisfied users into vocal advocates
Act as a bridge between the customer and the broader team, surfacing insights to influence marketing, support, and product development
Within 6 months, you’ll…
Fully own a book of business across full-service and mid-market customers, driving retention and satisfaction
Run customer business reviews focused on enterprise-level reporting, operational improvements, and financial strategy
Partner with Product, Design, and Engineering teams to shape new features and improvements based on customer needs
Identify ways to deepen relationships through expanded reporting, educational resources, or support touchpoints
Pilot new playbooks for onboarding or expansion with high-opportunity accounts
About You
You’ve worked with agricultural producers or rural businesses in some capacity
You understand principles of accounting and financial management, or are a quick learner
You aren’t afraid to roll up your sleeves to troubleshoot financial data with an eye towards getting insights from that data
You’re naturally curious and have strong written and verbal communication skills
You’re a patient, thoughtful communicator who builds trust quickly
Bonus: formal training in financial management
Benefits
Competitive salary
Health insurance
401(k) with matching contribution
Flexible vacation time
Flexible work hours
Work-from-home/remote office stipend, or desk at Ambrook’s NYC office
Wellness stipend
Professional development stipend
Our values
Real Talk – We create space for ourselves and others to be straightforward, vulnerable, and accountable.
Reach Understanding – We are driven by curiosity and empathy to learn about our customers, team, and world.
Be Proactively Resourceful – We are internally motivated and externally empowered to identify opportunities and solve problems.
Derisk Thoughtfully – We lean into the biggest risks we face as a company and put in the work to address them systematically.
Find the Positive-Sum – We believe in creating incentive structures that align the needs of our company, our customers, and our planet.