Central Support Specialist
Carbon Health
This job is no longer accepting applications
See open jobs at Carbon Health.See open jobs similar to "Central Support Specialist" Homebrew.What We Offer
- Forward-thinking, tight-knit, transparent, collaborative and inclusive company culture
- The opportunity to grow and scale with a dynamic startup who is changing the way people think about healthcare
- Competitive compensation package, flexible schedules and time off, health allowance and connectivity, among other great benefits
What You’ll Do
- Provide exceptional friendliness, empathy and customer service via phone, email and other platforms.
- Perform exceptional troubleshooting steps to make sure prompt resolution to platform issues.
- Prioritize tasks accordingly between a variety of platforms and responsibilities.
- Triage situations while gathering vital information for resolution (verifying insurance, reviewing self-pay pricing.)
- Owning the process of writing and issuing important referrals
- Handling prior authorizations for imaging and specialty services
- Owning the response and actions related to handling faxes, live chats, emails and secure messages via the Carbon Health App
- Act as a subject matter expert on all things Carbon Health
- Ensure operational integrity by following established protocols
- Developing and suggesting process improvements that will have a direct impact on the benefit patients, clinicians, colleagues and overall operations
- Ensure patients have completed documentation for Virtual Video Visits
About You
- Strong belief that patients should have greater access to their healthcare team, to their own health information, and a greater ability to make informed decisions about their care
- A caring individual with true compassion who is excited to build a new model for healthcare delivery
- Creative, teamwork oriented, troubleshooting, flexible, and always puts the patient first
- Familiarity of Apple products, including iPads and MacBook’s, and Google Business Suite apps
- An ability to remain focused and calm during challenging situations
- Prior health care or clinic/hospital experience
- Prior experience in Support or Escalation roles
- A person with a track record of being a successful team member and a transversal leader
This job is no longer accepting applications
See open jobs at Carbon Health.See open jobs similar to "Central Support Specialist" Homebrew.