Referral Coordinator
Carbon Health
WHAT YOU’LL DO
- Work onsite and coordinate documentation between Carbon Health clinic teams and appropriate adjusters, insurer, employers and patients.
- Manage care coordination for Workplace Health patients receiving care for workers compensation visits including but not limited to:
- Gathering claim numbers, authorization for clinic visits, authorizations for specialists
- Ensure timely follow-up with Carbon Health providers and specialty providers.
- Gain required documentation from specialists involved in care of patients.
- Schedule patients through different modalities.
- Serve as specialist for employer based services and questions including:
- Follow-up regarding patient care results
- Answer service questions from the employers
- Review employer billing for accuracy and completeness
- Administrative work such as finalizing state workers compensation forms, tracking care status of workers compensation patients, .
- Work collaboratively on projects with clinical leadership to enhance the patient experience.
ABOUT YOU
- Experience working in a medical office
- Detailed oriented to ensure accurate and documented follow-up of patient care.
- Familiarity with Apple products, including iPads and Mac desktops.
- Familiarity with Google Suite products, including Google Sheets, docs and slides.
- The ability to remain focused and calm during stress-full situations (high volume of patients that walk in and need to be registered, calling 911 and directing paramedics to patients that must be sent to the ER etc)
- Typing speed of 50+ WPM
- Great communication skills both over the phone and email.
- Experience and familiarity with workers compensation claims, state regulations, medical provider networks and workers comp insurance.
- Bilingual in English and Spanish preferred