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As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

THE JOB AT A GLANCE

We’re looking for an internal operations leader who thrives on execution, organization, and getting things done to support and scale urgent care operations.

In this role, you’ll help run the day-to-day of urgent care—from clinic workflows to training rollouts to cross-functional projects. You’ll own the development, execution and follow-through that keep our clinics moving, turn big ideas into usable tools, and make sure our operational plans become real outcomes in the field.

This role is all about making the urgent care business work better—supporting clinic staff, enabling operational clarity, and helping our team stay one step ahead.

WHAT YOU’LL DO

• Support day-to-day urgent care operations through clinic-facing workflows, communications, and operational tools

• Lead field execution for initiatives such as audits, trainings, and new service launches

• Develop and maintain SOPs, job aids, and field resources that are clear, practical, and easy to implement

• Manage the weekly field communications cascade and ensure timely follow-through on key tasks

• Identify opportunities to improve urgent care workflows and collaborate with internal and field teams to implement more efficient processes

• Partner with cross-functional teams—including Clinical, Product, IT, RCM, and Research—to support and streamline field operations

• Establish and maintain operational metrics and reporting to measure performance and identify improvement opportunities

• Monitor compliance with operational requirements (e.g., trainings, audits, drills) and proactively surface risks or gaps

• Provide broad operational support to the urgent care team—stepping in as needed to keep initiatives on track

• Required monthly site visit to a nearby Carbon Health location

Qualifications

• Bachelor’s degree required

• 3+ years of experience in operations, clinic management, project management, or a related field

• Ability to identify operational gaps, develop clear plans, and execute initiatives that drive measurable impact

• Strong problem-solving mindset with a demonstrated ability to take initiative and work independently

• High attention to detail and strong organizational skills; able to manage multiple priorities and deadlines

• Demonstrated curiosity and resourcefulness in developing solutions and improving workflows

• Comfortable working in fast-paced, dynamic environments with evolving priorities

• Demonstrated ability to seamlessly shift between big-picture strategy and granular execution; able to dive into the details to solve complex problems while maintaining a clear view of how those details fit into broader goals

• Skilled at building scalable processes and systems that start small and evolve to support growth across teams, functions, or geographies

• Comfortable operating in ambiguity, identifying patterns, and creating structure that supports both immediate needs and long-term scale

​Carbon Health is proud to value diversity and be an equal employment opportunity employer (EEO) to all employees and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, color, national origin, religion, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records.
Carbon Health is a leading technology-enabled healthcare organization committed to delivering accessible, high-quality care. Through a seamless integration of virtual and in-person services, delivered via our proprietary mobile platform and a network of modern clinics, Carbon Health provides a comprehensive and patient-centric healthcare experience. We are dedicated to optimizing healthcare delivery by connecting physicians, clinical teams, pharmacies, laboratories, payers, and specialists, empowering patients with integrated follow-up care, streamlined prescription management, and convenient access to diagnostic results, all within a unified digital ecosystem.
Established in 2015 and headquartered in California, Carbon Health operates strategically located clinics across key markets, including the San Francisco Bay Area, Los Angeles, Texas, NJ, Kansas City and Seattle. As we execute ambitious growth strategies to expand our clinical footprint and service portfolio, we are seeking exceptional talent to join our leadership team and contribute to our mission of transforming healthcare delivery

BENEFITS

• Medical, dental & vision coverage, effective first day of employment

• Health Savings Account & Flexible Savings Account option for health care & dependent care

• Paid time off, paid sick leave

• 401k retirement savings plans

• Life & Disability Insurance

• Phone & WiFi stipends to support remote work

*Some benefits dependent on specialty and employment status

We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer.