Central Support Specialist
Carbon Health
Customer Service
Bogotá, Bogota, Colombia · Remote
Posted on Nov 14, 2025
Central Support Specialist
About Us
At Carbon Health Colombia, our mission is to make world-class healthcare more accessible to everyone. Our technology-driven model enables patients to access care both virtually (via our mobile app), and in-person (via one of our modern clinics). If you are a creative and innovative thinker looking to revolutionize healthcare in a flexible, collaborative team environment, come and join us to be a part of Carbon Health’s rapid growth plans as we continue to grow, both in size, and what we can offer the world.
What We Offer
- Forward-thinking, tight-knit, transparent, collaborative and inclusive company culture
- The opportunity to grow and scale with a dynamic startup who is changing the way people think about healthcare
- Competitive compensation package, flexible schedules and time off, health allowance and connectivity, among other great benefits
About the Role
In this position you will have a vital role in ensuring the completion of all remote administrative tasks so that our Carbon Health patients have all proper documents in order to continue their care and recovery beyond our clinic doors. You will have a visible and important role in maintaining patient satisfaction and operational success by supporting our patients and clinicians at our multiple clinics throughout California and Nevada from a central location.
What You’ll Do
What You’ll Do
- Provide exceptional friendliness, empathy and customer service via phone, email and other platforms.
- Perform exceptional troubleshooting steps to make sure prompt resolution to platform issues.
- Prioritize tasks accordingly between a variety of platforms and responsibilities.
- Triage situations while gathering vital information for resolution (verifying insurance, reviewing self-pay pricing.)
- Owning the process of writing and issuing important referrals
- Handling prior authorizations for imaging and specialty services
- Owning the response and actions related to handling faxes, live chats, emails and secure messages via the Carbon Health App
- Act as a subject matter expert on all things Carbon Health
- Ensure operational integrity by following established protocols
- Developing and suggesting process improvements that will have a direct impact on the benefit patients, clinicians, colleagues and overall operations
- Ensure patients have completed documentation for Virtual Video Visits
Metrics:
Individual contributions per week: Management and handling medical records as per request; Onboarding for new clients (40 per week* variable linked into volume at the moment, defined and communicated by Manager) QA: 95% applied over handle cases. Collaboration and communication as per requests or needs to complete cases or gathering status over individual tickets Process Improvement & Efficiency:
- KPI: Implement at least two process improvements or automation initiatives within 6 months that reduce manual workload by 5%.
About You
- Strong belief that patients should have greater access to their healthcare team, to their own health information, and a greater ability to make informed decisions about their care
- A caring individual with true compassion who is excited to build a new model for healthcare delivery
- Creative, teamwork oriented, troubleshooting, flexible, and always puts the patient first
- Familiarity of Apple products, including iPads and MacBook’s, and Google Business Suite apps
- An ability to remain focused and calm during challenging situations
- Prior health care or clinic/hospital experience
- Prior experience in Support or Escalation roles
- A person with a track record of being a successful team member and a transversal leader
More About Us
Established in 2015 and headquartered in California, Carbon Health operates strategically located clinics across key markets, including the San Francisco Bay Area, Los Angeles, Texas, NJ, Kansas City and Seattle. As we execute ambitious growth strategies to expand our clinical footprint and service portfolio, we are seeking exceptional talent to join our team and contribute to our mission of transforming healthcare delivery.