Breast Cancer Screening Advocate
Color
Key Responsibilities:
- Appointment scheduling: Call health care facilities to collect availability and book appointments on patients’ behalf, based on the patient’s facility and scheduling preferences.
- Patient Communication: Inform patients of their scheduled appointments promptly and provide necessary details (location, preparation instructions, etc.).
- Documentation: Accurately record all appointment details in Color’s electronic health record (EHR) system.
- Problem-solving: Address scheduling conflicts, rescheduling needs, or access issues with empathy and efficiency.
- Collaboration: Work closely with clinical and administrative teams to ensure seamless patient care and support.
- Patient Support: Respond to patient inquiries and support tickets promptly, demonstrating empathy and professionalism in all interactions.
Qualifications and Skills:
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Passionate about helping patients navigate the complexity of the healthcare system.
- Has critical thinking skills with a focus on issue resolution and customer satisfaction.
- Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice
- Experience using EHR systems in a healthcare environment
- Expert knowledge of Google Apps and macOS
- Flexible and adaptable to changing business needs and priorities. Resilience in a fast-paced and dynamic operational environment.
- Ability to handle stressful situations appropriately
- Must have access to a quiet, private, and secure location to work, ensuring protection of patient health information (PHI) and compliance with HIPAA standards
- Able to start immediately
Job Details
- Assignment Duration: ASAP - December 31, 2025
- Typical Schedule: Monday - Friday; 8:30 AM - 5 PM PST/EST
- Hourly Rate: $15- $22/hour
- The actual hourly pay is dependent upon many factors, such as work experience, market data, skills, and geographic location.