Enterprise CSM
Ethena
Operations
Remote
Posted on Apr 9, 2025
Who we are
Hi there 👋 . We’re Ethena – the compliance platform for modern teams. Ethena’s suite of admin- and employee-friendly training and compliance tools help you check all the boxes and build a better workplace. Our training isn’t just a thing people get through, it’s something they actually enjoy (we got the stats to prove it—over 90% positive ratings). We are proud to be a part of the culture at companies like Zendesk, Pinterest, Figma, and Notion. In 2020, Ethena announced our $15.5 million Series A, and in 2022 we raised an additional $30 million Series B to build out Ethena’s best-in-class training solution, further invest in data and analytics, and continue launching impactful compliance products. Ethena’s Series B was led by Lachy Groom, with participation from existing investors including Felicis, Neo, Homebrew, and others. It’s a great time to join our team!
How we work
We’re a team of people who value diversity in all its forms. We love adding new perspectives and appreciate those who ask questions that help us challenge assumptions, explore new directions, and improve what we’ve already built. We believe it’s our responsibility to create an environment in which every person can bring their full, authentic selves to work.
And hey, others have noticed what we’re building too — we were just ranked #47 on the Best Startup Employers list! 🎉
We push each other to be our best and do our training proud. We love feedback, practice empathy, and embrace humor. Seriously, we’re not shy about puns. If you brought us to a picnic, we’d be compli-ants. If we were shoes in London, we’d be trainers. If we were--you get it. Humor is welcome here. Read more about us on our careers page and follow our team on our Instagram!
Our workforce is fully remote and your personal working hours can be based on your own timezone. All team-wide meetings are scheduled to be inclusive of all North American time zones.
Who we're looking for
- We’re looking for an Enterprise CSM to join our Customer Success team! This role will report to our VP of Customer Success and will be responsible for owning our largest customers and be a key contributor to our GDR and NDR goals.
Reports to
- Akhila Iruku, VP Customer Success
What you'll do
- Own an Enterprise book of business with quarterly expansion, lead generation and renewal targets
- Proactively identify opportunities for growth in target accounts and execute on enterprise expansion goal through multithreading and executive engagement
- Identify at-risk accounts and create an action plan and spearhead cross-functional efforts to mitigate churn and contraction
- Educate our team and customers about compliance industry trends to deepen our customer relationships, think going from small talk to real talk.
- Build relationships cross-functionally between teams including product, engineering, design, and sales to improve customer experience gaps
- Strengthen the customer bond by connecting customers with one another or our network through in-person meetings, webinars, and events
- Prep and execute impressive quarterly business reviews to align on the impact of Ethena within customer organization
What makes a great candidate
- Track record of renewal and expansion - your book of business will be companies >2,000+ employees and we’d love for you to help us ensure they continue to see the impact of Ethena at their orgs year over year
- Success with multithreading to meet new stakeholders, understand pain points, and own opportunities to further add value to their role / function
- Strong experience with leveraging Salesforce for up to date operations and highly organized within Salesforce to keep opportunities up to date
- An entrepreneurial mindset - we’re an early stage startup so we’re not just looking for someone to run a playbook. We want you to help take what exists to the next level.
- A self-starter who thrives in a hands-off management environment — someone who takes ownership of their work with a “roll up your sleeves mentality”, is comfortable with ambiguity, proactively identifies problems and solutions, and drives their work forward with minimal oversight.
- Passion for what we’re building here at Ethena and a strong alignment with our core values (which includes an impeccable sense of humor)
What's going to be the hardest part
- Prospecting! You’ll be responsible for finding new opportunities to add value within your book of business with the support of tools and other members of our team.
At Ethena, we're committed to fair and equitable compensation. We carefully evaluate each candidate's skills and qualifications to provide our best possible offer upfront. Our no-negotiation policy ensures that our first offer is always our best offer, promoting pay equity throughout our organization.
Physical Demands
This is sedentary work that primarily involves sitting/standing in a home office environment.
Location
Ethena is a remote-first organization and is currently hiring candidates based in approved locations in the United States. The list of approved locations for this role is:
AZ - Arizona
CA - California
CO - Colorado
DE - Delaware
FL - Florida
GA - Georgia
IL - Illinois
IN - Indiana
MA - Massachusetts
MD - Maryland
NC - North Carolina
NJ - New Jersey
NY - New York
TX - Texas
UT - Utah
WY - Wyoming
*Please note that Ethena reserves the right to change the list of approved locations.
Benefits
The benefits offered for this position can be found here. We provide 20 days of paid time off per year (prorated from your start date) in addition to all 11 federal holidays* and unlimited paid sick leave. (*US-specific benefits. For more details on our Canadian benefits, leave a note in your application.)
How to Apply
Applications for this position will be accepted via our job board. Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway, and give us both the chance to find out. We welcome you to read more about our approach to job descriptions by our Chief People Officer, Melanie Naranjo. Curious to know what it’s like to interview with us? Read more here.
Ethena is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. Ethena does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.
We are not currently offering employer visa sponsorship for this role.
Disclaimer: The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.