Account Manager
Finch
Sales & Business Development
New York, NY, USA · San Francisco, CA, USA
Posted 6+ months ago
About Finch
We are on a mission to empower innovators to access the global employment ecosystem and connect the world's employers under a single API. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.
Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.
About Our Team
We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities.
We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.
The Role
Finch is seeking a passionate and results-oriented Account Manager to join our growing team!
In this position, you'll play a critical role in driving revenue growth. Fostering long-lasting and productive relationships is a cornerstone of Finch’s growth. Our Account Management team is responsible for developing enduring growth between our customers and Finch, navigating strategic partnerships, and driving renewals and expansion.
You'll be responsible for delivering customer lifetime value, with creative opportunities for strategic customization in support of our critical customers. Enhancing the post-sales phase of our customers’ journey is paramount to our collective success and will yield high client retention and NRR.
What You Will Do
- Renewal Champion: Drive successful contract renewals for the accounts you’re entrusted with, ensuring long-term customer value and recurring revenue.
- Expansion Expert: Develop and execute repeatable strategies to promote growth opportunities within your customer base, increasing their overall value with Finch.
- Forecasting Authority: Create accurate, predicatable and timely renewal and expansion forecasts to inform business decisions and strategic planning.
- Strategic Execution: Partner with internal + external stakeholders to develop comprehensive account strategies, workflow design improvements, and identify and maximizing growth potential. Establish, track and measure customer business performance standards.
- Communication Champion: Maintain clear and consistent communication with senior leadership, providing timely updates and escalations regarding customer relationships and account activity. This includes surfacing win-loss analysis and recommendations for key growth opportunities.
- Relationship Builder: Build strong, collaborative partnerships with key business & technical decision-makers within your assigned accounts, acting as a trusted advisor for and extension of their business.
Who You Are
- 3+ years of experience in a B2B account management or similar sales role, with a proven track record of exceeding targets.
- Strong understanding of SaaS business models and the ability to identify, simplify and articulate value propositions.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels.
- Proven ability to develop and execute strategic plans, with a data-driven approach to decision-making.
- Strong analytical skills and experience with forecasting techniques.
- Self-motivated and results-oriented, with a passion for exceeding expectations.
- Aligns technical progress with business outcomes without much direction
Benefits
- Competitive salary and benefits package
- Opportunity to work in a fast-paced and dynamic environment
- Be part of a mission-driven company that is shaping the future of employment data
- Collaborative and supportive team culture
- Opportunity for professional growth and development
This is a hybrid role requiring two days per week in either our San Francisco or New York City office.
Apply Now If you're a builder who thrives in fast-paced, high-ownership environments and you’re excited by the opportunity to help define the future of employment infrastructure. Let’s talk!
Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.