Developer Growth Engineer, Scaled Programs
Finch
What You Will Do
- Programmatic Growth Strategy: Design and execute one-to-many engagement tactics (savvy email campaigns, well-timed in-app modals, and high-impact webinars) to drive enablement and utilization across our massive SMB fleet.
- Customer Tiering & Nurturing: Play detective to identify "hidden gem" customers with high growth potential, building specialized technical tracks that accelerate their journey from initial integration to full adoption.
- Operational Scaling: Own the evolution of the Growth DSE function by building scalable workflows and tools that maintain our "long-tail moat" without increasing manual overhead.
- Data-Driven Experimentation: Conduct cohort analysis and run experiments to determine which engagement mediums and technical content drive key metrics like API endpoint adoption and connection growth.
- Expansion & Roadmap Influence: Partner with Account Management to spot expansion signals and execute technical conversions that graduate high-growth customers into dedicated higher-service tiers.
- Technical Content Architecture: Act as our scale-focused educator, creating industry-specific technical guides that make interacting with complex HRIS/Payroll architectures feel like a breeze for developers.
- Performance Tracking & Product Discovery: Own this segment’s impact and report directly to executive leadership; lead cross-department discovery to ensure the "Voice of the Customer" shapes the production roadmap.
Who You Are
- Customer Empathizer: You thrive on engagement and continuous product discovery, yearning to understand business motivations so you can solve for the total customer experience.
- The Technical Scaler: You possess a deep love for API ecosystems and a "scale-first" heart; you’d rather spend the time to solve a problem once for hundreds of customers than attack it manually each time.
- Programmatic Expert: You are a pro at using firmographic and behavioral insights to segment audiences and trigger the right technical guidance at exactly the right time.
- Analytical Problem Solver: You speak the language of data and are comfortable leveraging cohort analysis and key metrics to iterate, improve, and measure downstream revenue impact.
- Excellent Communicator & Financial Fluency: You can translate "API-speak" into clear, compelling technical content that instills confidence in everyone from junior developers to C-suite executives. You’re able to translate how technical initiatives ladder up to revenue targets, connecting the dots between well-timed enablement campaigns and downstream impact on key business metrics.
- Self-Directed & Methodical: You are exceptionally organized and "roll up your sleeves" to get things done, from researching tooling to building the foundation of a self-serve motion without needing a map for every step.
- The "Friction Hunter": You have a visceral intolerance for bad developer experiences; you spot "paper cuts" in documentation or onboarding flows that others miss and fix them immediately.
Why Finch
- Foundational role: Help shape the future of our success team and strategy
- Massive market: We’re building infrastructure in a $100B+ industry that touches every employer and employee in the world
- Strong backing: World-class investors and a leadership team with deep startup experience
- Customer impact: Work with customers that are redefining the way people get paid, insured, and employed
198000 - 214000 USD a year