Hallow is on a mission to help people pray. We’re the No. 1 prayer app in the world, with more than 1 billion prayers prayed across 150+ countries. We're building a product that is authentically Christian and Catholic, while at the same time a resource for anyone looking to grow deeper in a relationship with God. We believe that people are hungry for peace, and that there is no surer way to find it than by learning to sit in silence with Christ: “Come to me, all you that are weary and are carrying heavy burdens, and I will give you rest” (Mt 11:28).

Our goal is to build something truly great. Something that combines the beauty of the Church's spirituality with world-class product and content execution. And we need a world-class team to make it happen.

We launched the app in December 2018 and have been blown away with the incredible growth & traction. Hallow has been downloaded more than 25 million times with over 250,000 5-star reviews. We're blessed to be backed by some of the best mission-driven investors in the world and are excited to build out the team to help a lot more folks grow closer to God.

We are a startup. We move quickly. We are small but we take big swings. Each person is responsible for making an impact. It is hard—but deeply meaningful—work. We'd be honored & humbled if you'd consider joining us.

TL;DR: This position is a contractor position 20-40 hours a week for a 5-month contract with the opportunity to extend based on performance and need. This position requires strong fluency in English, and native or near-native proficiency in German, French, Italian and/or Polish (ideally more than one of these!) is required.

What You'll Do

Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in both English and at least one of German, French, Italian and/or Polish.
Collect and relay customer feedback to the rest of the Hallow team.
Identify potential issues and coordinate appropriately with the product team.
Support other Customer Support projects as necessary.

What You'll Love

Mission: This work is incredibly humbling. Every day we hear amazing stories and we get the pleasure of working on something that’s impacting lives.
Growth: You’ll get to journey with us as grow into a much larger team. You'll get to contribute to building up Hallow by directly interfacing with users and helping them learn how to use Hallow.
Compensation: We will pay competitive market rates for this hourly, part-time contract position. This position will begin at 20 hours per week and has the potential to ramp up to 40 hours a week depending on need and volume.
Flexibility: HQ is in Chicago (USA); this position is remote. We’re super flexible with location/hours; we don’t care when you work, just that it gets done.

What We're Looking For

Passion: First and foremost, we’re looking for someone excited and passionate about our mission. It makes it a lot more fun to actually care about what you’re working on :)
Experience: We are looking for at least 3 years of experience in Customer Support with the ability to communicate clearly. The position also requires a stable internet connection (at least 10 MB/s) and a computer that can reliably connect to the web.
Aptitude for Learning: We'll give you the training to be able to answer most of the questions that come your way, but part of the role involves you learning the user journey and being able to creatively address their questions.
Tech-Savvy: Familiarity with the following software is a strong plus: Intercom, Stripe, Notion, Slack, Braintree, Zoom, Google Workspace. Candidates should be technically savvy to support our users.
Language Skills: Strong fluency in English and native or near-native proficiency (B2 level or higher) in at least one (ideally more than one!) of German, French, Italian and/or Polish is required. Excellent written and verbal communication skills in all languages you’ll support are essential to provide a high-quality user experience. Official language certification is preferred (e.g., Goethe-Zertifikat for German, DELF/DALF for French, or equivalent).
Flexibility: Flexibility to work various shifts, including evenings and weekends, if needed.

We're a small team and we care deeply about each new hire, so sometimes it can take us a while to get through the hiring process for these roles. Apologies in advance for any delays. We'll do our best to keep you updated throughout the process, and we really appreciate your patience and understanding as we work through everything.

We are honored that you'd consider joining the team and look forward to connecting with you.

Best,

Alex at Hallow

CEO & Co-Founder

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Customer Support: Please respond as if you were already a Customer Service Representative at Hallow. We are looking for creativity and care in your response. AI tools are not allowed to be used. "What is this APP? I heard about it on TV" *

Customer Support: A user asks you: "I want to CANCEL NOW!" What would you say and how would you help them? *

Customer Support: Please respond to a customer in each of the languages you could support: Why do I have to pay for Hallow? *

Customer Support Experience: What experience do you have with tools like Intercom, Stripe, Braintree and Retool? *

Customer Support Experience: What is your average handling time for emails and calls? *

Req ID: R42

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