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About The Role

As Headway’s Medical Director, you will further develop Headway’s quality and compliance program, leading the Credentialing and Quality teams to continue expanding Headway’s provider network and drive clinician performance management. You’ll also work cross-functionally with our Product and CX teams to shape product development to align with our quality initiatives.

As the only tech-enabled behavioral health Managed Services Organization (MSO) built with entirely in-house software, Headway has an unprecedented opportunity in the clinical space. Today, we support more than 20k Clinicians and hundreds of thousands of patients. Building a best in class digital product will impact clinicians and patients nationwide.

You’ll be great for this role if:

• You are a physician– have 5+ years of experience as a psychiatrist with experience both as a practicing provider as well as operating in a fast-paced, high growth business.

• You bring 3+ years of experience working in Clinical or Medical Leadership roles

• You are a thought leader – with demonstrated passion for reimagining how behavioral health quality is defined, measured, and operationalized. This likely means you’ve worked in health plans, health systems, and / or value-based healthcare startups. You have experience in merging technology and healthcare

• You are a collaborator – eager and adept at working in concert with product, operations, and sales teams to infuse clinical strategy across the org.

• You are a researcher - have 1+ years of experience demonstrating sound independent judgment and competence in research methodologies. You understand Measurement Based Care and Patient Reported Outcomes and how these measures can impact patient care.

• You have experience supervising clinicians or large teams of providers, with an emphasis on performance management

• You have cross-functional experience - working with interdisciplinary teams

• You’re effective at communicating clinical information to non-clinical staff

• You have past experience with a Telehealth Organization and/or startup

• You are or are willing to be licensed in multiple states

You Will:

• Lead the Credentialing and Quality teams at Headway

• Develop Headway’s provider onboarding training program

• Contribute to strategic planning, direction, and goal setting for the Clinical Team

• Review and approve new group members into Headway’s Practice Group

• Collaborate with the credentialing team to ensure effective credentialing criteria and processes to attract and retain providers

• Own the medical Professional Corporation (PC) associated with Headway

• Support the establishment, maintenance and communication of appropriate policies, procedures, and clinical practice guidelines to support top quality behavioral health services

• Partner with CX, Ops and Product, and Engineering teams to ensure the delivery of our behavioral health services are reliable, measurable and of high quality

• Determine if removal of a provider is appropriate based on the code of conduct

• Assist in the training, continuing education, and development of medical providers at Headway

• Develop a critical understanding of how mental health clinicians utilize digital tools to deliver high quality care and document in a compliant manner

• Work collaboratively with cross functional teams including product, design, data analysis, and operations

• Serve as the liaison between the psychiatric provider community and our product teams

• Work a minimal number of clinical hours to maintain first-hand knowledge of the product and provider experience