Headway is building a new mental healthcare system that everyone can access. We make it easy for people to find quality in-network mental health care by removing historic barriers faced by mental health providers, payers, and patients.
1 in 4 people in the US have a treatable mental health condition, but the vast majority do not get the care they need. The primary reason is cost: the majority of therapists do not accept insurance, meaning paying for therapy is prohibitively expensive for prospective patients. This is where we got our start – Headway has built the first software-enabled network of therapists who accept health insurance, making it easy for therapists to grow their practices, and possible for patients to find quality care they can afford.
We launched in April of 2019 and are now powering 400,000+ appointments per month. To scale our vision, we’ve raised over $100 million in funding from a16z, Thrive, Accel, and Google Ventures.
Join us, and make an impact
About The Role
As Headway’s Medical Director, you will further develop Headway’s quality and compliance program, leading the Credentialing and Quality teams to continue expanding Headway’s provider network and drive clinician performance management. You’ll also work cross-functionally with our Product and CX teams to shape product development to align with our quality initiatives.
As the only tech-enabled behavioral health Managed Services Organization (MSO) built with entirely in-house software, Headway has an unprecedented opportunity in the clinical space. Today, we support more than 20k Clinicians and hundreds of thousands of patients. Building a best in class digital product will impact clinicians and patients nationwide.
You’ll be great for this role if:
You are a physician– have 5+ years of experience as a psychiatrist with experience both as a practicing provider as well as operating in a fast-paced, high growth business.
You bring 3+ years of experience working in Clinical or Medical Leadership roles
You are a thought leader – with demonstrated passion for reimagining how behavioral health quality is defined, measured, and operationalized. This likely means you’ve worked in health plans, health systems, and / or value-based healthcare startups. You have experience in merging technology and healthcare
You are a collaborator – eager and adept at working in concert with product, operations, and sales teams to infuse clinical strategy across the org.
You are a researcher - have 1+ years of experience demonstrating sound independent judgment and competence in research methodologies. You understand Measurement Based Care and Patient Reported Outcomes and how these measures can impact patient care.
You have experience supervising clinicians or large teams of providers, with an emphasis on performance management
You have cross-functional experience - working with interdisciplinary teams
You’re effective at communicating clinical information to non-clinical staff
You have past experience with a Telehealth Organization and/or startup
You are or are willing to be licensed in multiple states
Lead the Credentialing and Quality teams at Headway
Develop Headway’s provider onboarding training program
Contribute to strategic planning, direction, and goal setting for the Clinical Team
Review and approve new group members into Headway’s Practice Group
Collaborate with the credentialing team to ensure effective credentialing criteria and processes to attract and retain providers
Own the medical Professional Corporation (PC) associated with Headway
Support the establishment, maintenance and communication of appropriate policies, procedures, and clinical practice guidelines to support top quality behavioral health services
Partner with CX, Ops and Product, and Engineering teams to ensure the delivery of our behavioral health services are reliable, measurable and of high quality
Determine if removal of a provider is appropriate based on the code of conduct
Assist in the training, continuing education, and development of medical providers at Headway
Develop a critical understanding of how mental health clinicians utilize digital tools to deliver high quality care and document in a compliant manner
Work collaboratively with cross functional teams including product, design, data analysis, and operations
Serve as the liaison between the psychiatric provider community and our product teams
Work a minimal number of clinical hours to maintain first-hand knowledge of the product and provider experience
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.
Headway employees work remotely across the US, with the option to work from our NYC HQ.
Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact firstname.lastname@example.org.