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Lead, SFDC Administrator & Revenue Systems



Posted on Tuesday, October 31, 2023

Headway is building a new mental healthcare system that everyone can access. We make it easy for people to find quality in-network mental health care by removing historic barriers faced by mental health providers, payers, and patients.

1 in 4 people in the US have a treatable mental health condition, but the vast majority do not get the care they need. The primary reason is cost: the majority of therapists do not accept insurance, meaning paying for therapy is prohibitively expensive. This is where we got our start – Headway has built the first software-enabled national network of therapists who accept health insurance, making it possible for patients to find quality care they can afford and enabling mental healthcare providers to grow their practice.

We launched in April of 2019 and are now powering 500,000+ appointments a month. To scale our vision, we’ve raised over $225+ million in funding from a16z, Thrive, Accel, Spark Capital, Google Ventures, Andreessen Horowitz and Health Care Services Corporation.

Join us, and make an impact

About The Role:

As a leader within Headway’s Revenue Operations systems team, reporting to the Revenue Systems Manager, you’ll have the unique opportunity to play a pivotal role at creating a brand new function which will be in charge of building and continuously improving the systems needed to unlock the next phase of Headway’s exponential growth.

As Headway scales to deliver high quality behavioral healthcare for millions of people across the country, the complexity of the operational landscape within which we operate has also increased exponentially. To this end, in our journey to build next generation healthcare growth infrastructure, we’re seeking an operational leader to manage multiple Headway’s systems at scale.

This is a one-of-a-kind opportunity that will place you in the driver’s seat to redefine the gold standard for revenue systems, while joining a world-class team within one of America’s fastest growing startups.

You will:

  • Lead end to end revenue tools management, from tool selection, to implementation and continuous optimization
    • Design, develop and iterate Salesforce platform integrations; scoping and driving requirements in JIRA, and facilitating the efficient use of various cloud solutions across teams. This could be as simple as field creations to complex workflows, program implementations or larger scale third party integrations
    • Develop, execute and maintain relevant Salesforce and other Revenue Systems projects across multiple teams; define, plan, prioritize and execute complex projects; lead sprints, user acceptance testing and deployments using agile methodologies and best practices
    • In tandem with other system leads, manage SFDC cases to swiftly resolve immediate system needs
    • Manage and leverage our external consulting partner to increase the pace of development and troubleshoot workflow and product malfunctions to ensure limited downtime or error
  • Partner closely with senior leaders across multiple teams to understand system business needs and enable workflow, data visibility, and technology efficiencies during a period of high growth. Partners include: leaders of other pillars of revenue operations (Strategy & Processes), Sales, Customer Success, Marketing and Enablement
  • Contribute to Headway’s revenue systems strategy and roadmap to meet Headway’s ambitious short-term and medium/long-term revenue goals while minimizing tech debt

You’d be a great fit if...

  • You are a revenue systems expert, with 6+ years of experience administering and developing systems first hand. Business System Analyst experience is highly preferred.
  • You are a Salesforce expert, you have vast experience administrating third-party revenue applications commonly integrates with Salesforce (like Calendly, Outreach, Twilio, Churnzero, Marketo and Gong), and you have a strong data architecture understanding
  • Experience administering third-party applications commonly integrated with Salesforce Sales Cloud such as Docusign, Conga, IronClad, Clari, Boostup, FullCast
  • You have a vision on how revenue systems work together, and you shape it by collaborating x-functionally with other growth leaders to build right solution to balance current and medium/long term business needs
  • You are an avid project manager, with vast experience at project planning, execution, and x-functional collaboration
  • You thrive at operating in a hyper growth startup. You minimize complexity to unlock speed, and have a zero-defect & ownership mentality
  • You are willing to get your hands dirty to build the systems function from scratch, you get energized about building and consider no task is beneath you
  • You have a service-oriented mindset and have passion for building customer-centric solutions for our end customers (therapists) and internal customers (e.g. sales reps, customer success reps)

Compensation and Benefits:

  • Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)
    • Group A: $125,000
    • Group B: $112,500
    • Group C: $100,000
    • Examples of cities located in each Compensation Grouping:
      • Group A = NYC/Tri-State Area, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego
      • Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland
      • Group C = All remaining cities
      • Other compensation includes: discretionary bonus
  • Benefits offered include:
    • Medical, Dental, and Vision coverage
    • HSA / FSA
    • 401K
    • Work-from-Home Stipend
    • Therapy Reimbursement
    • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
    • Unlimited PTO
    • Employee Assistance Program (EAP)
    • Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) San Francisco. Headway participates in E-Verify. To learn more, click here.