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Business Operations Lead



Sales & Business Development, Operations
New York, NY, USA
Posted on Wednesday, November 1, 2023

Headway is building a new mental healthcare system that everyone can access. We make it easy for people to find quality in-network mental health care by removing historic barriers faced by mental health providers, payers, and patients.

1 in 4 people in the US have a treatable mental health condition, but the vast majority do not get the care they need. The primary reason is cost: the majority of therapists do not accept insurance, meaning paying for therapy is prohibitively expensive. This is where we got our start – Headway has built the first software-enabled national network of therapists who accept health insurance, making it possible for patients to find quality care they can afford and enabling mental healthcare providers to grow their practice.

We launched in April of 2019 and are now powering 500,000+ appointments a month. To scale our vision, we’ve raised over $225+ million in funding from a16z, Thrive, Accel, Spark Capital, Google Ventures, Andreessen Horowitz and Health Care Services Corporation.

Join us, and make an impact

Therapymatch, Inc. (dba Headway) has a full-time Business Operations Lead position in New York, New York. Duties include: Use quantitative models (growth forecasting, cost analyses, return on investment projections), statistical methods (linear regressions, multivariate analysis), analytical skills and other toolsets (business intelligence tooling, Excel, PowerPoint) to identify and solve complex marketplace problems that facilitate Headway's growth and scale; Analyze current systems and processes to reformulate them in ways that drive efficiency, throughput, and quality; Use SQL to query internal databases to create datasets and internal reporting to drive problem analyses and guide solutions as necessary; Understand and utilize constituent parts of core processes; Reformulate systems and processes to drive efficiency and improve outcomes by designing new products (in collaboration with product and engineering), creating internal tools directly and working with outsourced vendors; Project manage complex projects across functions from conception to implementation; Track progress and drive progress, report on timelines, and ensure project success; Collaborate with executives, senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives; and Collaborate with others in the organization to ensure successful implementation of chosen problem solutions. Telecommuting permitted. Must reside within a normal commutable distance from Headway's HQ office in NY.

Education Requirements: Bachelor's Degree in Operation Research, Mathematics, Economics or a closely related technical or quantitative field.

Experience Requirements: 24 months (2 years) of experience in the job offered or as Associate Consultant, Systems Analyst, Strategy Consultant, or a related occupation

Salary Range: $150,000 to $250,000 per year.

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) San Francisco. Headway participates in E-Verify. To learn more, click here.