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Regional General Manager

Honor

Honor

Operations
Remote
Posted on Saturday, September 16, 2023

Honor exists to expand the world’s capacity to care.

We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.

Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.

The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults.

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!

About the Work:

As Regional General Manager you will ensure the success of your market by building and maintaining strong partner relationships while navigating sensitive and complex service issues. You will manage a team of Client Managers and Care Pro Relationship Managers who provide day to day support of our families and Care Pros. You will also have a seat at the table with senior leadership and strategy resources to continually edit, create and build new processes to ensure we are growing effectively while maintaining quality.

Responsibilities

  • Own the success of Clients, Care Pros and Partners in a market totaling about $10-25MM in revenue
  • Manage, mentor and lead a team of high performing Client Managers and Care Pro Relationship Managers
  • Guide your Partners through the Honor care experience - from implementation to ongoing improvements, focused on driving growth and delivering great Client experiences
  • Support and build new infrastructure for best-in-class Client service and Partner success
  • Represent and advocate for Partner needs and objectives within Honor
  • Manage the P&L for your market(s) to ensure healthy growth for your Partners and market as a whole

About you:

To succeed in the role, you’ll need:

  • 8+ years of operations and/or client management experience
  • Expertise in people management and team building
  • Ability to be decisive and thrive in an unstructured and fast-paced environment
  • Passion for solving complex operational problems (bonus if done in partnership with small business owners)
  • Ability to plan and execute on both strategic and tactical level
  • Data-driven problem solving skills and experience deriving insights from data sets

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

Hiring Salary Range
$127,800$142,000 USD

What’s next?

Honor is remote friendly! We're hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA and Austin, TX hubs. If you're looking for a great job that offers you the opportunity to work from home, we'd love to talk to you.

Want to know more about why Honor is a great place to work? Check out our perks!

We value people! These four people-centric values guide the ways we work and decisions we make every day.

This role doesn’t sound quite right? Send this application to a friend who may be a fit and check out our other available roles!



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Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Honor is an E-Verify company. For more information please review our Participation and your Right to Work