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Senior Risk Investigator, KYC



United States · San Francisco, CA, USA · Portland, OR, USA · New York, NY, USA · Portland, OR, USA · San Francisco, CA, USA · Canada · Remote
Posted on Tuesday, May 14, 2024

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 100,000 startups and small businesses from all around the world.

We are seeking a detail-oriented Senior Risk Investigator, KYC to join our team. In this role, you will be responsible for overseeing Business Process Outsourcing (BPO) activities, ensuring adherence to established procedures and standards. You will work to enhance existing queues to be BPO ready and develop new KYC/EDD controls to support new product launches, such as personal banking* services. Additionally, you will collaborate with cross-functional teams to improve Mercury's KYC program by implementing automation, customer risk ratings, and 3rd party verification software while minimizing customer friction. You will report directly to the KYC Manager and will be supported by a highly functional Risk team.

*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust®; Members FDIC.

Here are some things you’ll do on the job:

  • Partner cross-functionally with Compliance, Legal, Product, Risk Strategy and additional groups to enhance Mercury’s ongoing due diligence program and drive efficiency using data and technology
  • Contribute to the development of Quality Control (QC) and Quality Assurance (QA) processes for existing and new controls
  • Draft and refine desktop procedures for various KYC/EDD controls
  • Assist in the creation of metric dashboards to monitor control performance and remediation status
  • Assist in KYC Refresh of current Client population as needed to ensure their information remains up to date
  • Conduct Source of Fund and US Nexus reviews of new and existing clients
  • Handle to Respond for Information (RFI) requests from wire partners on organizations and transactions
  • Minimize Mercury’s sanctions exposure and reputational risk through the review and adjudication of sanctions, PEP, and Adverse Media alerts
  • Identify opportunities to reduce unnecessary volumes through false positive rule proposals

You should:

  • Have 5 - 10 years of experience related to KYC, Risk Investigations, AML, or Sanctions
  • Have 2+ years of experience building programs or processes
  • Have a strong understanding of Financial Services (or any other highly regulated) environments
  • Have experience in managing customer-facing queues to support excessive caseloads and/or handle customer escalations as required
  • Have experience with KYC Verification Software (such as Alloy, MidDesk, Socure, etc)
  • Be a highly motivated self-starter, comfortable working within a high risk environment under minimal supervision
  • Be accountable for accuracy of information gathered while maintaining quality control standards
  • Love problem solving and making teams, products, and processes more efficient
  • Be curious about the US banking system, startups, and ecommerce companies

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

  • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $93,100 - $116,400 USD
  • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $83,800 - $104,800 USD
  • Canadian employees (any location): CAD $84,700 - $105,900


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