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Senior Backend Engineer - Customer Experience

Mercury Technologies

Mercury Technologies

This job is no longer accepting applications

See open jobs at Mercury Technologies.
Software Engineering, Customer Service
United States · San Francisco, CA, USA · Portland, OR, USA · New York, NY, USA · Remote · San Francisco, CA, USA · Canada · Portland, OR, USA
Posted on Saturday, January 20, 2024

Since the dawn of aviation, pilots have faced the constant challenge of air resistance, much like sailors navigating the friction of water. Amidst this relentless struggle, the trim tab emerges as an ingenious yet understated marvel. Just as the wheel revolutionized transportation by easing movement over land, the trim tab simplifies flight, allowing for smoother navigation through the skies. It embodies the elegance of simplicity in engineering, transforming the demanding task of controlling an aircraft into a more graceful and manageable endeavor.

At Mercury, we are committed to crafting an exceptional banking experience for startups. Our team is passionately focused on ensuring our product not only meets but anticipates the needs of our customers. As a Senior Backend Engineer on the Customer Experience team, you’ll play a crucial role in enhancing our platform’s efficiency, reducing friction for both our customers and our customer support agents. You’ll be a key part of a team whose work is massively impactful, working on solutions akin to the trim tab in aviation, ensuring a seamless and intuitive experience for everyone involved.

As part of this role, you will:

  • Collaboratively work with product managers, designers, and other engineers to ideate and build elegant, delightful products for our customers and our support team.
  • Combine empathy and data analysis to identify and address high-impact challenges faced by customers and to streamline support agent workflows.
  • Design and develop robust, creative technical solutions to solve a wide range of problems across numerous product verticals.
  • Build a long-lasting and scalable product that enables Mercury to continuously offer the most magical customer experience in the industry.

The ideal candidate for the role:

  • Brings extensive experience operating at the senior level or higher as an engineer, with an emphasis in backend development.
  • Is excited to learn and work with Haskell.
  • Demonstrates deep, genuine empathy for customers, using this insight during the product development process to achieve a high standard for the products we build.
  • Is proactive in identifying inefficiencies, and takes the initiative to improve them.
  • Exhibits strong adaptability, and is comfortable navigating and contributing to multiple product verticals.

If this role interests you, we invite you to explore our public demo at Our team recently launched an in-product Help Menu in which you can access from the ? icon in the lower right corner.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

  • US employees (any location): $203,100 - 238,900 USD
  • Canadian employees (any location): CAD 184,800 - 217,400

Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust, Members FDIC.


This job is no longer accepting applications

See open jobs at Mercury Technologies.