Senior Analyst, Network Operations

About The Company

The benefits ecosystem is foundational to the health and financial security of millions, yet the technology that powers it is often fragmented, complex, and decades old. This creates massive inefficiencies for the insurance companies, brokerages, and software providers who manage this critical part of our economy.

At Noyo, we are building the modern infrastructure for a new era of benefits. We provide the AI-powered tools and software infrastructure that allow our partners—from legacy insurance carriers to the newest ben-admin startups—to modernize their businesses, operate with speed, and offer seamless experiences to their customers. If you are passionate about using technology to solve complex, real-world problems with massive impact, Noyo is the place for you.

We believe the best ideas shine through when we’re together. Headquartered in San Francisco, we balance the energy of in-person collaboration with the flexibility to support work-life integration. Our required in-office days are Tuesday and Wednesday, creating opportunities to connect and make magic for our users as a team. If you thrive in an environment where in-person interactions drive impact, we’d love to hear from you.

About The Role

Noyo is rapidly expanding its carrier network by extending its platform to easily integrate any carrier that can support the EDI 834 standard. Noyo will provide a modern API-driven experience for its customers to connect with nearly any insurance carrier. The Network Operations Team is responsible for building out the architecture and applications to support this.

We are hiring an Analyst for our Network Operations team to support our carrier network expansion. Reporting to the Director of Network Operations, this is a high impact role on the front lines of modernizing data exchange and accuracy. In this role you will be responsible for creating and maintaining carrier connections, collaborating cross-functionally to provide exceptional customer experiences, and advocating for improvements that will increase operational efficiency.

What You'll Do

• Develop and maintain EDI carrier templates, to facilitate the exchange of electronic data between our company and carrier partners
• Manage the end to end process of EDI implementations including file configuration, testing coordination and facilitating all related correspondence with external partners
• Maintain connections to ensure enrollment changes are made timely and accurately
• Partner with cross-functional teams to provide consistent quality resolutions to customers
• Triage file errors while partnering with Product and Engineering on long term solutions
• Identify and analyze trends to advocate for process and product improvements that improve automation and create an enhanced customer experiences
• Develop, document and maintain Operational processes and cross-functional workflows with our Product and Customer Experience teams

What Experiences You'll Need

• In-depth knowledge of EDI protocols, standards, and best practices, especially ANSII X12 834
• Familiarity with JSON, and ability to read and understand Python or comparable scripting language
• Excellent verbal and written communication skills with a talent for articulating complex details in a digestible format
• Meticulous attention to detail and commitment to quality
• Resourceful self-starter with excellent organizational and time management skills
• Creative problem solving and an ability to work through ambiguity
• Enthusiastic to learn and grow within the organization

Salary Range

Noyo is committed to advancing pay equity, and pay transparency is one tool in support of that goal. Noyo has a comprehensive total rewards program which includes base salary, equity, benefits, and professional development opportunities.

The base salary for this position is $75,000 to $115,000 annually. Consistent with applicable laws, compensation will be determined based on the applicant’s level, relevant skills, qualifications, and experience along with requirements for the position.

Noyo is a distributed first team with employees working across the U.S. and we take a location agnostic approach to compensation. This means that your location will not be a factor in determining your compensation.

Please note that it is not typical for an individual to be hired at or near the top of the range. Noyo reserves the right to modify this compensation range at any time.