Technical Account Manager (Strategic Financial Institution Partnerships)
Plaid
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See open jobs at Plaid.See open jobs similar to "Technical Account Manager (Strategic Financial Institution Partnerships)" Homebrew.Responsibilities
- Lead the technical strategy and roadmap with Strategic Financial Institutions (FIs)
- Identify key areas of improvement for all enterprise API integrations
- Partner closely with product teams on discovery sessions, beta testing, and product launches
- Work with partnership managers to develop the “integration roadmap” / overall partnership plan and execute on strategies to drive those priorities
- Complete technical scoping, build and launch new API integrations
- Be the connective tissue between Plaid engineering and Financial Institutions for all issues with outsized customer or FI impact across all integration types.
- Document and communicate those technical and roadmap updates to necessary teams allowing Plaid to accurately adjust our planning and resources
- Provide clear technical direction on all aspects of Plaids’ FI integrations and products
- Establish and own FI relationships with multiple levels of technical stakeholder from Engineers to CPOs / CTOs by validating and documenting their technical needs, business objectives, and metrics
- Be an advocate for innovation and early adoption of Plaid products / solutions available to FIs
- Serve as the escalation point for high-priority technical incidents or issues that have substantial consumer impact
- Help uncover additional opportunities that are aligned with our Strategic FI account management strategy and Plaid company goals
Qualifications
- 6+ years of experience in a client-facing and / or technology-focused role where business experience and technical acumen was combined
- Experience managing external relationships independently, including building and executing technical strategies to make partners successful with new technologies
- Excellent project management and communication skills with a strong ability to provide technical details to both technical and non-technical audiences alike, simplifying complexities in a concise / clear manner
- Have a deep and thorough understanding of APIs, databases, system infrastructures, and architecture
- Self-starter who takes initiative and possess strong troubleshooting skills with an ability to use deductive and inductive reasoning to guide customers through complex or escalated issues
- Ability to collaborate cross-functionally with different teams, levels of seniority, and influence structure / process to ensure everyone can meet their goals and timelines
- Ability to work under pressure, deadlines and navigate unexpected roadblocks
This job is no longer accepting applications
See open jobs at Plaid.See open jobs similar to "Technical Account Manager (Strategic Financial Institution Partnerships)" Homebrew.