Risk Analyst, Customer Oversight
Plaid
IT, Customer Service
New York, NY, USA
Posted on Thursday, August 8, 2024
At Plaid, we're convinced that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools that thousands of developers use to create their own products.
The Customer Oversight team at Plaid is a cross-functional team whose responsibility is to enable the business by mitigating risks and maintaining controls that ensure trust in the platform.
Plaid is the gateway used by our customers to build, launch, and scale FinTech applications that democratize financial services. In this role, you’ll be responsible for supporting Plaid’s customer oversight risk management activities from security, regulatory, and reputational perspectives. You’ll work closely with our GTM, Engineering, Legal, and Financial Access teams to ensure trust in the platform and protect the ecosystem.
Responsibilities
- Being part of a highly evolving cross-functional team in a rapidly growing organization.
- Conducting and managing compliance reviews and risk analyses of prospective customers as they come through the Go-To-Market pipeline
- Building, automating, scaling, and improving operational workflows and processes
- Performing periodic reviews of client accounts as required by the onboarding policies.
- Being a key resource in developing and implementing the internal policies and procedures required of a rapidly-evolving risk management function
- Learning about and operationalizing relevant regulatory requirements in new jurisdictions to support Plaid’s international expansion
- Articulating complex and nuanced compliance requirements into understandable concepts both internally and externally
- Supporting the broader team to operationalize relevant regulatory and legal requirements
- Supporting inbound assessments and audit engagements
Qualifications
- 2+ years of relevant compliance, risk, or operational experience with a specific focus on financial services. Fintech experience strongly preferred
- Desire to learn relevant laws and regulatory requirements; experience with KYC/BSA/AML, FCRA, GLBA, and/or UDAAP requirements is preferred
- Ideal candidate is positive, collaborative, organized, focused, and a self-starter
- Strong familiarity with financial services and high technology verticals
- Being understanding and empathetic to the challenges of early stage companies
- Strategic decision-maker that can help shape a global Risk function
- Willingness to roll up your sleeves; you’ll wear many hats and will have to balance cross-functional projects with different stakeholders in a wide variety of roles
- Intellectual honesty and humility; you should be willing to admit when you don’t know something and should have the discernibility to escalate urgent issues when necessary