Account Management leader - SMB
Plaid
Responsibilities
- Lead and inspire a high-performing team of SMB Account Managers, including people leaders, fostering growth, accountability, and a culture of excellence.
- Drive revenue growth by building and executing strategies that help customers scale and deepen their use of Plaid’s products.
- Establish a rigorous operational rhythm to improve team efficiency, including effective process design and AI-powered automation.
- Develop and scale customer success motions that deliver consistent value and support for a high volume of fast-growing SMBs.
- Engage directly with customer executives to build strategic relationships, map key stakeholders, and drive long-term partnerships.
- Partner cross-functionally with Product, Sales, Marketing, and Ops to advocate for customer needs and influence Plaid’s roadmap.
Qualifications
- Proven track record of driving revenue growth through sales, account management, or customer success in high-growth technology environments, ideally at a business with $50M+ revenue.
- 10+ years of experience, including 5+ years managing a revenue-driving team, ideally in scaled account management or customer success.
- 2+ years managing second-line managers is strongly preferred
- A passion for recruiting, developing talent, and thoughtful team planning.
- Strong ability to articulate both technical and financial value, internally across functions and externally with customers, including C-level stakeholders.
- Excellent relationship-building skills with both internal and external partners.
- Outstanding communication skills to inspire teams, align stakeholders, and drive results.
- Ability to thrive in a fast-paced, high-growth environment, with a hands-on, scrappy approach to building processes, tools, and structure as needed.
- Brings a strong point of view on how to leverage AI in this role, with genuine curiosity for emerging capabilities.