Front Desk Coordinator
Plaid
Responsibilities
- Serve as the face of Plaid by creating a welcoming, upbeat, and professional first impression for all employees and guests at reception—representing and reinforcing Plaid’s culture from the moment someone walks through the door.
- Own and manage all front-of-house operations, ensuring the lobby is consistently organized, fully functional, and running efficiently.
- Champion an exceptional in-office experience by maintaining high standards of hospitality, environment, and responsiveness for all Plaid employees.
- Collaborate cross-functionally with HR, TechOps, Legal, FP&A, Executive Assistants, and fellow Workplace Experience teammates to deliver a seamless and positive workplace experience for both Plaids and their visitors.
- Oversee the mail and package process, including the accurate and timely handling of all incoming and outgoing shipments.
- Support the Workplace team in the planning, setup, and execution of in-office events, team activities, and employee experiences.
- Coordinate workplace supply logistics, including ordering, receiving, and restocking inventory to ensure office readiness.
- Manage building access by verifying and granting on-site entry for employees, guests, and vendors—ensuring proper protocols are followed.
Qualifications
- 1–2 years of experience in a similar role or fast-paced environment where you’ve worn many hats and kept things running smoothly.
- A background in customer service and a natural knack for helping people with care and professionalism.
- Super organized with great documentation habits and a sharp eye for the little details that matter.
- Comfortable navigating tools like G Suite, Slack, Jira, and Envoy—you pick up tech quickly and use it to stay efficient.
- A creative problem-solver who’s resourceful and quick on their feet, even when things get busy.
- Able to juggle multiple responsibilities without missing a beat—and tackle unexpected challenges as they arise.
- Hungry to learn, grow, and get better at what you do—you're always curious and eager to level up.
- Known for being proactive and anticipating needs before they’re even asked for.
- Hands-on experience managing ticketing systems (Jira, Zendesk, etc.) and jumping on requests as they come in.
- A solid handle on facilities operations and vendor coordination—you know how to keep the behind-the-scenes pieces in sync.
- Passionate about your work and committed to being best-in-class in everything you take on.