Onboarding Program Specialist
Plaid
Responsiblities
- Facilitate engaging, in-person onboarding sessions for new hires, ensuring a best-in-class first-week experience.
- Create an inclusive and interactive learning environment that fosters connection, belonging, and knowledge retention.
- Manage end-to-end onboarding logistics, including scheduling, room setup, communications, and coordination with cross-functional partners.
- Partner with IT and People teams to ensure a seamless onboarding experience.
- Deliver presentations and learning modules, adapting to audience needs while staying aligned with Plaid’s culture and strategy.
- Gather and analyze feedback from participants to refine content and continuously improve the onboarding journey.
- Manage Plaid’s swag program end-to-end, including vendor partnerships, inventory management, ordering, and distribution.
- Refresh and innovate swag offerings to reflect Plaid’s culture, values, and brand identity.
- Lead the company milestone and anniversary gifting program, ensuring employees feel recognized and celebrated in meaningful ways.
- Assist with planning and execution of employee events (onsite, offsite, and virtual), including logistics, communications, and day-of support.
- Contribute to flagship events such as the annual holiday party and other company-wide gatherings.
- Support and contribute to programs across the employee journey, ensuring Plaids feel valued, engaged, and connected from onboarding through career milestones.
Required Qualifications
- 3–5 years of experience in onboarding, facilitation, employee experience, HR, or related people programs.
- Proven facilitation skills, with confidence leading in-person sessions for groups of varying sizes.
- Strong program coordination and logistics management experience with excellent attention to detail.
- Ability to manage end-to-end program operations — including scheduling, communications, vendor relationships, and inventory management.
- Proven ability to plan and execute events of varying sizes, from small team gatherings to company-wide experiences.
- Strong understanding of employee experience design and a track record of creating inclusive, engaging environments.
- Excellent written and verbal communication skills, with the ability to adapt messages for different audiences and channels.
- Collaborative mindset with experience working cross-functionally (e.g., with People, DEIB, Workplace, and Communications teams).Comfort being a visible presence in the office and engaging employees face-to-face.
- Proactive problem solver with the ability to identify opportunities for continuous improvement through feedback and data.
- Availability to work 3 days/week onsite in SF (Tues–Thurs).
Preferred Qualifications
- Familiarity with tools like Slack, Google Workspace, Canva, and event platforms (e.g., Splash, Eventbrite).Experience supporting multi-office or distributed teams.
- Experience planning large-scale or flagship events (e.g., hackathons, holiday parties).
- Experience designing and managing recognition programs (e.g., milestones, anniversaries, or rewards).
- Knowledge of adult learning principles and instructional design.
- Prior experience managing swag programs or branded merchandise.
- Knowledge of HR systems, onboarding platforms, or event management tools.