Customer Success Manager
Regal
RESPONSIBILITIES:
- Own Regal value quantification, contract expansion, and revenue renewal for your book of business
- Build the set of metrics we use to define customer success; track, and improve them over time
- Develop multithreaded relationships with each customer at the executive, operational, and go-to-market team levels, traveling onsite as needed
- Apply a results-oriented, methodical approach to collaboratively develop and execute an account plan that drives customers to their quarterly, semi-annual and annual objectives
- Build and deliver compelling data presentations that demonstrate Regal ROI, propose new revenue-driving campaigns, and bring go-to-market best practices to your relationships
- Discover creative new opportunities and use cases through continual partnership and deep exploration of customer datasets and revenue growth goals
- Partner with our Sales, Product, Implementation, and Customer Experience teams to oversee customer experience and rapidly address risks and opportunities
ABOUT YOU:
- 4+ years of relevant experience as a Customer Success Manager, Account Manager, Consultant or similar at a high growth SaaS, technology company or consultancy
- Track record of data-driven projects that drive and expand contract value
- Strong communication skills across a variety of personas within an organization
- Demonstrated ability to manage complex projects, like software implementations
- Tech-savvy and comfortable in a role that combines elements of multiple disciplines (customer success, technology, account management, etc.)
BENEFITS/PERKS:
- Competitive compensation packages, including early stage equity
- 401k plan
- Flexible PTO & 11 paid holidays
- Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
- Paid parental leave
- Growth Mindset learning and development stipend
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Pre-tax commuter benefits
- Complete laptop workstation
- & more!