Customer Success Manager
Regal
This job is no longer accepting applications
See open jobs at Regal.See open jobs similar to "Customer Success Manager" Homebrew.RESPONSIBILITIES:
- Own Regal value quantification, contract expansion, and revenue renewal for your book of business
- Build the set of metrics we use to define customer success; track, and improve them over time
- Develop multithreaded relationships with each customer at the executive, operational, and go-to-market team levels, traveling onsite as needed
- Apply a results-oriented, methodical approach to collaboratively develop and execute an account plan that drives customers to their quarterly, semi-annual and annual objectives
- Build and deliver compelling data presentations that demonstrate Regal ROI, propose new revenue-driving campaigns, and bring go-to-market best practices to your relationships
- Discover creative new opportunities and use cases through continual partnership and deep exploration of customer datasets and revenue growth goals
- Partner with our Sales, Product, Implementation, and Customer Experience teams to oversee customer experience and rapidly address risks and opportunities
ABOUT YOU:
- 4+ years of relevant experience as a Customer Success Manager, Account Manager, Consultant or similar at a high growth SaaS, technology company or consultancy
- Track record of data-driven projects that drive and expand contract value
- Strong communication skills across a variety of personas within an organization
- Demonstrated ability to manage complex projects, like software implementations
- Tech-savvy and comfortable in a role that combines elements of multiple disciplines (customer success, technology, account management, etc.)
BENEFITS/PERKS:
- We care about your health!
- Medical, Dental, and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- We care about future you!
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- We care about connection!
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
- & more to come!
This job is no longer accepting applications
See open jobs at Regal.See open jobs similar to "Customer Success Manager" Homebrew.