Companies you'll love to work for

Regal.io empowers businesses to add a human touch at key moments in their online experiences in order to win customers over and drive more sales. Our branded, event-driven calls and texts skyrocket answer rates by treating customers like royalty, and drive 25%+ more revenue. Growing revenue is the top priority for every C-level executive. Marketing spend and website optimization is table stakes already, and now the fastest growing businesses are adding a human touch to better convert website visitors. 100+ leading brands including Kin, Ro, Angi, Ethos, Fidelity Life, Career Karma and AAA use Regal.io to proactively engage their customers in real-time with event-driven calls and text messages, which result in higher conversion and more revenue.

Our team is led by industry veterans who previously built Handy (acq. by IAC / ANGI Homeservices in ‘18), and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We share common set of values that we look for in every new hire:

*Customers are royalty

*Data beats opinion

*Fast-paced execution wins

*Growth mindset

*Enjoy the journey

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

Regal.io is seeking a Manager, Technical Support & Experience, to lead the company’s Technical Support & Experience function and serve our fast-growing B2C customer base. This role is a key leader in the Customer Success organization responsible for direct customer interaction, hitting global ticket SLAs, escalation and incident management, product feedback, and team mentorship within Regal’s rapidly scaling business.

As the Manager, Technical Support & Experience at Regal, you will be trusted to act as both a key contributor on the team as well as a role model and coach to your direct reports. You will work directly with our customers to ensure day-to-day operational excellence, resolve configuration issues quickly, document knowledge, and proactively monitor their implementations. Internally, you’ll partner with Regal’s Customer Success, Sales, and Engineering teams to deliver account growth and design an ever-better customer experience. You’ll also work closely with your own direct reports to hire, train, enable, and develop your team of technical support specialists to achieve company and mentorship goals.

We have offices in NYC (HQ- NoMad) & Boston (Downtown/Financial). Hybrid roles are required in office T/W/TH and office optional M/F. Covid protocols and vaccination policy in place.