Software Engineer - Backend
Regal
Software Engineering
New York, NY, USA
Posted on Jan 22, 2025
ABOUT US:
Regal.ai empowers businesses to add a personal touch in an increasingly digital world. We help brands understand real-time customer intent signals, and perfect customer interactions with a blend of Regal AI Agents and their human agents.
Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue, and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We are based in New York City.
We share a common set of values that we look for in every new hire:
*Customers are royalty
*Data beats opinion
*Fast-paced execution wins
*Growth mindset
*Enjoy the journey
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
ABOUT THE ROLE:
We’re on the hunt for bold, innovative Software Engineers ready to redefine how businesses connect with customers. At Regal.ai, we empower leading brands in high-consideration industries—think healthcare, financial services, and education—to perfect every customer interaction. Our platform orchestrates personalized outreach across channels like VOIP, SMS, email, and beyond, integrating everything into one seamless, data-rich interface.
By leveraging the power of Twilio’s APIs and Regal’s event-streaming architecture, we enable scalable, human-like conversations that drive real results. Join us to push boundaries, simplify complex workflows, and craft customer experiences that feel less like technology—and more like magic.
OUR STACK:
Programming Languages: Typescript, Python
Infrastructure: Postgres, Redis, Kinesis, DynamoDB
RESPONSIBILITIES:
- Be a key contributor to Regal’s backend systems and Node-based APIs. Helping execute against our product roadmap and deliver high-quality, scalable systems in collaboration with the Product and Design teams
- Improve the observability and throughput of our Node APIs and services
- Understand the ins and outs of Twilio APIs and AWS services that we rely on
- Work with other engineers on the team to write and review RFCs, do code reviews, and support your code in production
- Work with our Senior and Staff Engineers to improve and implement standards for scalability, maintainability, performance
- Use platforms like Datadog to instrument and monitor code in production
- Provide on-call support for the application and work to triage production issues
ABOUT YOU:
- 1+ year experience working with web technologies ideally in a high-growth environment
- Fluent in Node.js with Typescript backends (Nice to have: Python experience)
- Proficient in working with Relational Databases (e.g. Postgres) (Nice to have: DynamoDB)
- Experience building and scaling systems in production
- Proactively collaborates with Product and other engineers to deliver complex projects
- Passionate about quality of code and systems
- Enthusiastic about the high-impact, fast-paced work environment of an early-stage startup
- Passion for learning and a deep technical curiosity - always improving yourself and eager to fully understand the problems you are tackling
BENEFITS/PERKS
- Competitive compensation packages, including early stage equity
- 401k plan
- Flexible PTO & 11 paid holidays
- Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
- Paid parental leave
- Growth Mindset learning and development stipend
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Pre-tax commuter benefits
- Complete laptop workstation
- & more!
POSITION LOCATION & OFFICE DETAILS:
This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F. Covid vaccination policy in place.