Technical Account Manager
Regal
RESPONSIBILITIES:
- Own relationships with a portfolio of customers - primarily focused on those with advanced maturity in the way that they use Regal
- Understand the customer’s business objectives and consistently map those goals to the features, integrations, and other capabilities, proactively flagging gaps and opportunities to improve
- Act as the go-to technical resource for a portfolio of customers, helping them navigate advanced features, integrations, and data use cases
- Conduct deep-dive sessions on product functionality, data flows, and best practices to drive product adoption and value realization
- Troubleshoot product-related issues in partnership with Support and Engineering, and clearly communicate technical updates to customers
- Translate customer feedback into actionable insights for Product and Engineering teams
ABOUT YOU
- 3–5 years of experience in a customer-facing technical role such as Technical Account Management, Solutions Consulting, or Support Engineering
- Demonstrated ability to explain complex technical concepts to non-technical stakeholders
- Familiarity with APIs, webhooks, and data integration concepts
- Experience supporting SaaS products, preferably in B2C, MarTech, AI, or data-driven platforms
- Comfort working cross-functionally and navigating ambiguity in a fast-paced environment
- You're the ultimate troubleshooter who loves to get to the root of the issue