Systems Administrator (DC)
Shield AI
What you'll do:
- Desktop Support:
- Installing, configuring, and troubleshooting hardware and software issues on desktop computers, laptops, and peripherals.
- Managing user accounts, permissions, and access rights.
- Performing system updates, patches, and security configuration.
- Providing technical support to end-users via phone, email, and in-person interactions.
- Identifying and resolving performance issues on desktop environments.
- IT Asset Management:
- Maintaining a comprehensive inventory of all IT assets, including hardware, software licenses, and serial numbers.
- Tracking asset lifecycle from procurement to disposal, including warranty management and depreciation schedules.
- Implementing and enforcing asset tagging and labeling procedures.
- Monitoring software license compliance and managing renewals.
- Coordinating asset allocation and reassignment to users.
- Generating reports on asset utilization and cost analysis.
Required Qualifications:
- Technical Skills:
- Proficient in Windows and Linux operating systems and common desktop applications.
- Knowledge of hardware troubleshooting and repair procedures.
- Familiarity with network protocols and connectivity
- Understanding of IT security best practices
- Asset Management Skills:
- Experience with IT asset management software
- Ability to analyze data and generate reports on asset usage
- Strong organizational and attention to detail skills
- Soft Skills:
- Excellent communication and interpersonal skills to interact with users at all levels
- Problem-solving abilities to diagnose and resolve technical issues
- Ability to prioritize tasks and manage multiple requests effectively
- Teamwork and collaboration skills to work with other IT teams
Preferred Qualifications:
- Strong understanding of networking protocols (TCP/IP, DNS, DHCP)
- Proficiency in operating systems (Windows, Linux)
- Experience with system management tools (Azure, Active Directory, JIRA)
- Knowledge of IT asset management best practices and tools
- Excellent analytical and problem-solving skills
- Ability to document procedures and technical knowledge clearly
- Strong communication skills to work effectively with users and other IT teams