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Role Title: Front Desk Associate (Front and Back Office)

Location: San Francisco - 1500 Mission St, San Francisco, CA 94103

Schedule: Full-Time; Tuesday- Friday 7:30 a.m. to 4:00 p.m.

Compensation: $21 - $23 /hr.

Reporting to: Clinic Manager

Role Summary: Ensures hospitable patient member experience at the Tia Clinic, and in collaboration with the care team and Clinic Manager, maintains efficient patient operations. Actively participates in reporting feedback/suggestions related to patient care, and clinic or front of house process to supervisory staff.

Values :

Achieve excellence, with regard to impact over effort

• Be compassionate
• Practice a meritocracy of ideas
• Ownership mentality

Abilities:

• Client service mentality, understanding + ease of practice “hospitality principles”
• Creative problem-solving
• Process - oriented thinking
• Conflict Resolution
• Ability to navigate ambiguity
• Enthusiastic, energetic, and friendly disposition despite highly demanding environment
• Ability to maintain composure under stress
• Cross-functional collaboration
• Interpersonal communication: be aware of other’s reactions and embody empathy
• Proven ability to learn from mistakes, ability to reflect

Skills:

Proficiency in core MS/Google Suite

• Vitals documentation
• Autoclaving sterilization + disinfecting
• Supply expiry review

Supply management & ordering

• Customer Service skills
• Tech-savvy
• Excellent verbal and written communication
• Strongly adheres to process
• Resourcefulness
• Highly Organized
• Keen to Detail
• Self - motivated

Responsibilities:

Hospitality: Be compassionate and utilize interpersonal communication to execute a hospitable and seamless patient experience

• Greet and direct all patients, or other related individuals to appropriate locations while maintaining excellent customer service at all times
• Maintain lines of communication amongst care team members to ensure back and front of house operations are aligned with patient/care team needs

Member Engagement: Compassionately embody the voice of Tia for prospective and existing members and provide excellent client service orientation

• Educate patients when visiting the clinic on Tia Services (workshops, acupuncture, community events, retail products, pricing, etc.)
• You’re passionate about diversity and inclusion. You believe in sex-positive, no judgment and radically inclusive healthcare for every person, and espouse these values in your everyday life

Administrative Duties: Have a great ability to prioritize and multitask in a fast paced environment

• Spearhead all administrative duties varying from scanning and uploading patient medical health information, electronic filing of EOBs, documentation upkeep of clinic operations such as Wellness Credits, billing Issues, Inventory, Mail assortment, Accuracy in DrChrono Appointments Check In/Out Flow in regards to: Payment Profiles, Billing Status
• Assist care coordinators in the booking process. Scheduling all inbound patients based on assignment.

Facility Maintenance: Set the bar incredibly high and be keen to detail

• Basic housekeeping to ensure communal areas are stocked, cleanly, and maintained
• Escalate any facility maintenance issues

Ad - Hoc Duties: Through cross-functional collaboration, have the ability to execute ad-hoc tasks and projects as needed, and meet deadlines .

• Assist with preparing patients for examination, obtain patient medical history
• Obtain vital signs, Document results and patient information in EMR, instruct patients with follow-up instructions as necessary, and perform clerical duties necessary for the physicians to see the patient.
• Undertake additional ad-hoc projects as assigned to help with clinic operations varying from research, product sourcing, GSuite Documentation of processes, miscellaneous errands, facilitation of team meetings and/or training.

About Us:

Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women’s health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere.

Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its “whole-woman, whole-life” model to more than 100,000 women by 2023. We’ll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco.

We’re building a world class team to reimagine women’s healthcare. We’re an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We’re united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture.

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

1. A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration
2. Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
3. Asking why, then why again — because accepting “this is just the way it is” is not good enough
4. Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others
5. A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.

Benefits (CORP)

• Unlimited vacation
• Free Tia membership
• Competitive stock option package
• Medical, dental, and vision benefits
• 401k program (no matching at this time)

This position may require attendance at company and team off-sites and is subject the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.

Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!