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At Winnie, we’re helping millions of parents across the United States find child care and early education. In addition to helping parents, child care providers use Winnie to drive new enrollments and get support and resources to run their business efficiently. As an Account Manager, you’ll help child care businesses understand and find the value in Winnie.

About the Role

We are looking for an Account Manager to support our customers (the top childcare and early education providers in the United States) in growing their businesses and getting amazing value from our product. This is a great opportunity for an entrepreneurial account management professional who wants to grow their career quickly through high-touch account management backed by a world-class product team. You’ll be traveling around the country meeting with our customers and growing our partnerships. This role reports directly to the head of monetization.

The primary responsibility of the Account Manager is to support childcare enterprises with $5M-$50M annual revenue who will use the Winnie advertising products. The target market accounts for more than $30B in annual revenue and includes national and regional childcare companies, including multi-location companies, franchise businesses, and nonprofits. This is a high-energy, client-facing account management role requiring a passion for supporting data-driven customers and growing strategic accounts.

This is a remote position open to candidates based anywhere in the U.S.

Responsibilities

• Conduct regular success meetings with customers to help them get the most out of Winnie and meet their goals
• Effectively update, monitor, and grow a book of business of up to 40 customers
• Take the time to investigate and learn how our partners are measuring success and manage their account to then hit their goals
• Analyze data to find opportunities and communicate learnings to partners and internal stakeholders
• Establish a collaborative business relationship between Winnie and childcare businesses to grow strategic accounts
• Provide actionable feedback to the Product Team to help iterate on our value offering to childcare businesses
• Regular travel (at least once a month) to conduct on-site client meetings is a core part of this role

Qualifications

• 2+ years of account management experience
• Demonstrated B2B account management experience consistently meeting and exceeding retention and growth metrics
• Highly organized, quick learner and self-starter, comfortable working remotely and independently to achieve goals
• Excellent verbal and written communication skills
• Ability to translate technology and data to a non-technical audience
• Proficient in GSuite, a sales CRM (we use Hubspot), and other productivity tools
• Experience working for a technology startup or SaaS company preferred

What it’s like to work at Winnie

• We’re not your typical tech company
• We are super family-friendly and value reasonable work hours
• We are committed to a diverse and inclusive work environment, and we are supportive of returners who have been out of the workforce
• We work cross functionally and collaboratively across the company
• We have employees across the country from the east coast to the west coast
• We use Slack to facilitate communication across our distributed team

What we offer

• Excellent medical, dental, and vision coverage for employees and their families (we cover 95% for employees and 50% for dependents)
• One Medical membership for employees and dependents
• FSA and Dependent Care FSA options available
• 401k plan available
• Generous time off and sick time benefits
• 12 weeks of fully paid parental leave and family friendly policies
• Annual professional development budget to support career development