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Job Description

W2 Engagement: the rate reflects a W2 engagement

Paypal Hubs preferred: NYC, SF Bay Area/San Jose, Austin, Chicago

Meet the Team:

You will be a member of our diverse Experience Design team, where we use our design and research skills to inspire and influence everyone across the company. We believe that different perspectives and backgrounds inside our team lead to innovation and inclusion in our product design. We advocate for meaningful and engaging experiences for our diverse global customers. We support each other, learn from challenges, and have fun.

Your Way to Impact:

As Senior Design Program Manager, you will collaborate with cross-functional team members to deliver the best possible experiences for our customers. You will be part of an immersive, fast-paced environment, overseeing multiple projects across different customer segments for Venmo and working collaboratively across Design, Content, and Research functions.

Your Day to Day:

• Guide UX efforts across product design teams, including planning and working with cross-functional partners to remove blockers and presenting effectively to senior staff and stakeholders.
• Own program strategy for end-to-end delivery using product development process lifecycles and workflows.
• Collaborate with other cross-functional Design team members (Research, Content Design, Design Operations, Branding) and Business and Engineering stakeholders.
• Drive best practices in process and methodology to deliver against business and customer needs.
• Drive continuous improvement to design operations and processes (intake, capacity planning, tooling, workflow mapping)
  
  

What You Need to Bring:

• A successful candidate should have at least 10+ years of experience as a producer, project manager, or program manager with
• Proven ability in managing multiple projects within a design team or design operations is required.
• Candidates should have a thorough command of the UX lifecycle, knowledgeable in all skill areas and tools, including facilitation of workshops or other collaboration techniques.
• Background in software, product, or design development and ability to understand technical structures, challenges, and risks quickly conceptually is preferred.
• Experience breaking down complex problems and driving decision-making and prioritization discussions.
• Ability to work cross-team and synthesize feedback from multiple teams/owners.
• Excellent written and verbal communication skills. Strong organizational skills and attention to detail.
• Experience working in FinTech or a similar industry is an advantage.