ServiceNow Solutions Architect -ITOM
Braintrust
IT
United States
Posted on Jan 22, 2025
Job Description
Job Description
We have an opportunity for a ServiceNow Solution Architect to join our talented ServiceNow implementation practice supporting US Federal customers. We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer’s mission--delivering value by managing dynamic environments, objectives, and priorities. The candidate will effectively leverage the ServiceNow platform and their own expertise to implement enterprise business solutions for our customer. They will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new products, and developing ServiceNow solutions. The successful candidate can effectively provide strategic and tactical support to clients, support multiple projects simultaneously, and adapt to changing priorities.
Responsibilities
Required
Job Description
We have an opportunity for a ServiceNow Solution Architect to join our talented ServiceNow implementation practice supporting US Federal customers. We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer’s mission--delivering value by managing dynamic environments, objectives, and priorities. The candidate will effectively leverage the ServiceNow platform and their own expertise to implement enterprise business solutions for our customer. They will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new products, and developing ServiceNow solutions. The successful candidate can effectively provide strategic and tactical support to clients, support multiple projects simultaneously, and adapt to changing priorities.
Responsibilities
- Ability to guide the architecture design and implementation of the ServiceNow ITOM suite of tools
- Someone to serve as the Senior ServiceNow Developer responsible for implementing solution design using best practices
- Experience with population and maintenance of the CMDB using ServiceNow best practices
- Experience with configuration and development of ServiceNow Discovery and IT Asset Management
- Experience with implementing ServiceNow Service Mapping capabilities
- Ability to prepare and present client-facing and internal deliverables that are technology-related
- Demonstrated experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders
- Experience with implementing and maintaining API and data integration processes between ServiceNow and other services.
- Ability to provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis
- Experience working with team to develop technical design and populate implementation notes describing technical details of how a story will be delivered technically and provide estimations for a story.
- Willingness to provide feedback on and guide less experienced software developers
- Ability to work with team to estimate, plan, and execute all assigned tasks and report on progress
Required
- Bachelor's degree, or equivalent experience in related technical discipline, and six (6) years of architecture experience with the ServiceNow platform
- Experience with at least 1: Proven Optics, SPM or GRC modules
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) (preferred)
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- ServiceNow ITOM-related Foundations training or CIS Certification (preferred)
- Agile/Scrum related certifications (preferred)
- ITIL v3 or v4 Certification (preferred)
- Must be eligible to meet government eligibility requirements.
- Federal Consulting Industry Experience Preferred