IT Support Technician
Braintrust
IT, Customer Service
Ireland
Posted on Jan 26, 2025
Job Description
Role Summary:
Under the direction of the VP of IT, you are responsible for supporting and effectively
provisioning, installing/configuring operating systems, hardware, software and related
applications.
Further responsibilities include, tracking IT Assets and projects, creating IT POs,
monitoring and resolving onsite IT support tickets related to printers, applications, and general
user support questions.
You are also responsible for maintaining and monitoring daily support tickets through email and Celsius’ ticketing platform.
Role Summary:
Under the direction of the VP of IT, you are responsible for supporting and effectively
provisioning, installing/configuring operating systems, hardware, software and related
applications.
Further responsibilities include, tracking IT Assets and projects, creating IT POs,
monitoring and resolving onsite IT support tickets related to printers, applications, and general
user support questions.
You are also responsible for maintaining and monitoring daily support tickets through email and Celsius’ ticketing platform.
- To Note: This role is required to be on-site at our Dublin HQ office 5-days per week*
- To Note: Salary range (45,000 - 55,000) is in Euros*
- 50% Helpdesk Support
- 50% Onboarding and Offboarding
- Manage and resolve help desk tickets, provision or de-provision service management tickets relating to hardware (Windows, MAC, and OS) and software relating to
- Office365, JIRA, ADOBE, IronClad, plus other application as assigned.
- Inventory management of all hardware and software asset lists.
- Manage the proper operation of office equipment and digital resources (access control, printer, Wi-Fi, IP phones)
- Assist users with resetting passwords or VPN connections, login issues, mobile device questions, and email archiving.
- Assist users with creating TEAMS groups/channels or SharePoint sites.
- Create Application Job Aids for managers to use and distribute as application tutorials.
- Other duties as assigned by management.
- Must hold an A+ and Networking + Certification
- Must have advance skills in MS Office, Outlook, Excel, and Powerpoint Experience
- Must be able to type 50 plus words per minute
- Demonstrated problem-solving and troubleshooting skills.
- Must be detail orientated, with excellent oral and written communications skills.
- Function as a member of a work team, self-motivated and highly responsible.
- Python and PowerBi, Power Automat, skills a plus
- AS or BS Degree – Computer Information Management or combination of
- education/experience.
- 1 Year experience with Office365, TEAMs, Sharepoint and Adobe Administrator
- 1 Years network/infrastructure administration experience 2+ years in IT Support including:
-
- IP phones
- Desktops
- Laptops
- Applications
- Wi-Fi
- System setups
- 1 year in Network Setup, VM setups and VPNs.
- Experience with Windows10-11, Windows Server
- Ability to work in a fast-paced, high-growth environment
- Excellent customer support skills.
- Prolonged periods sitting at a desk and working on a computer, monitor, phone.
- Must be able to lift up to 50 pounds at times.