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Sr. Director, Growth Analytics



Sales & Business Development, Data Science
San Francisco, CA, USA
Posted on Monday, December 11, 2023

About the Role

We are looking for an experienced growth analytics leader to lead, guide and scale our growth analytics organization. You will help drive data-driven decision-making throughout the company from performing in-depth analyses that drive valuable and actionable insights to prioritizing projects for impact and redefining data across the organization.

The base salary offered for this role and level of experience will begin at $216,800 and up to $307,100. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

  • Collaborate with owners across channels, web, in-product, and member communications (email/push/sms) to run experiments that drive growth and deliver on our business goals
  • Understand funnels, user behavior, and trends in the adoption of our products to identify and influence opportunities for step-changes
  • Analyze data, experiment results, user research and external environment to identify user needs and prioritize the problems to solve
  • Guide the team in building appropriate hypotheses, crafting measurement plans, and leading experiments through built-to-go-live. Ensure that meaningful insights are documented and understood across teams
  • Identify data science solutions for product adoption and retention and performance of marketing messages & notifications
  • Collaborate with Marketing & technology to ensure the right data and tech infrastructure are available to understand member behavior and conduct experiments at scale
  • Help advance the culture around experimentation and processes within Chime
  • Lead, coach, mentor a team of Growth analytics professionals

To thrive in this role, you have

  • 15+ years of meaningful experience in analytics or other quantitative field
  • Experience in leading Growth Analytics at a fast-paced technology company strongly preferred
  • A strong quantitative background obtained through a degree in a related field (e.g. Statistics, Economics, Applied Mathematics) or through professional experience
  • Proficiency in one or more analytics & visualization tools. Looker is a plus.
  • Experience writing very sophisticated SQL queries.
  • Experience leading and encouraging a team
  • Strong analyst-driven and results-focused. Sets high standards for the team’s work
  • A deep understanding of statistical analysis (e.g. hypothesis testing, experimentation, regressions)
  • A passion for and track record of maximising data for business impact, preferably in a consumer-facing digital environment
  • Excellent communication skills. Ability to communicate clearly to both technical and non-technical audiences
  • Skilled at running cross-functional relationships and communicating with leadership across multiple organizations
  • Skilled at surfacing insights quickly and communicating those insights in a way that persuades action

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We’ve built one of the most experienced leadership teams in Fintech and were recently valued at over $25.5B. We’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others.

What we offer

  • 💰 Competitive salary based on experience
  • ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
  • 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
  • 🖥 Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
  • 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.