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User Researcher, Growth



Sales & Business Development
San Francisco, CA, USA · New York, NY, USA
Posted on Tuesday, March 19, 2024

About the Role

Put members first - that’s the User Research team’s north star. We’re seeking a User Researcher with at least 4-5 years of experience researching products that span the digital, physical, or service spaces to join our Growth User Research team. You’ll be working on our mobile banking products and the services that support it by uncovering people’s financial behaviors by collaborating with cross-functional stakeholders, specifically focused on our Growth experience team to understand people and their relationship with money. If you’ve ever wondered how digital, physical, and service products intersect with people and their financial lifestyle, the Chime User Research team might just be the best place for you.

The base salary offered for this role and level of experience will begin at $119,000 and up to $165,300. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

  • Conduct thoughtful research on company strategy, products, and services to help our growing base of members with their financial health.
  • Work collaboratively with stakeholders from Product, Design, Marketing, and Analytics to understand our members and unearth problems we should be focused on.
  • Develop mixed-method research studies that include the stakeholders in every step of the process, from study concept to insight delivery.
  • Produce research artifacts that are human-readable and concise to advise what we’re learning about members.
  • Act as a champion for high-caliber user advocacy throughout Chime and champion our members first in all decisions.

To thrive in this role, you have

  • Will have 4-5+ years of user research experience for consumer products that have digital experiences:
  • Independently crafted research studies that have positively influenced user needs and business metrics.
  • Conducted research collaboratively and showed a passion for processes that engage stakeholders beyond research reports.
  • Proficiency in communicating user research findings with cross-functional partners to drive impact.
  • Experience conducting various research methodologies such as survey writing, survey analysis, user interviews, usability testing, journey mapping, diary studies and field studies.
  • Excellent understanding of the strengths and shortcomings of different research methods, including when and how to apply them during development.
  • Experience working in a startup environment. High-growth startups are a strong plus.
  • Master's degree or PhD in a related field is a plus.
  • Experience in a Growth organization is a plus.

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference.

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small.

We’re uniting everyday people to unlock their financial progress—will you join us?

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

What we offer

  • 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or WFH
  • 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
  • 💰 Competitive salary based on experience
  • ✨ 401k match plus great medical, dental, vision, life, and disability benefits
  • 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
  • 🫂 1% of your time off to support local community organizations of your choice
  • 🧠 Mental health support with therapy and coaching through Modern Health
  • 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
  • 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
  • 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
  • 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.