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About the role

Chime is looking for a Senior Manager of Analytics to supervise the success of multiple work streams within our product offerings. In this role, you will mentor and lead team members to advance our product analytics practice and establish standardized analytical processes and project delivery methods. Using data-driven insights and experimentation, you will guide decision-making to improve our products and features, ensuring they captivate and engage our members while also driving advancements across partner roadmaps.

The base salary offered for this role and level of experience will begin at $185,800 and go up to $232,200. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Lead and encourage a team of analysts and managers who support sophisticated product workstreams.
• Collaborate closely with product, engineering, research, and design teams to translate data insights into features. Influence roadmap development and strategic decision-making processes.
• Define key metrics for measuring product success. Build dashboards and ongoing reports to surface insights and drive decision-making.
• Deepen understanding of user behaviors through predictive analytics and experimentation to uncover strategic business opportunities for Chime.
• Guide the team in standardizing analytical processes and evangelize these methods across different functions.
• Coordinate and collaborate with team members to define and build work, ensuring consistent delivery of high-quality outputs.
• Lead experimentation by providing mentorship on selecting experiments, guiding their execution, and assessing their impact on our key metrics.
• Foster a data-driven, test-and-learn culture with your passion for storytelling with data.

To thrive in this role, you have

• A quantitative degree or equivalent experience in fields such as Statistics, Economics, Mathematics, Operations Research, or Engineering is preferred. An advanced degree or equivalent experience is a plus.
• 9+ years in analytics, with a preference for B2C product analytics and FinTech experience.
• 4+ years of direct management experience leading and developing teams of 5+ members, including senior individual contributors and people managers.
• Mastered building metric frameworks to understand user behaviors.
• Sophisticated SQL skills, including proficiency in window functions and query optimization.
• A high level of comfort delivering reporting and insights within a data visualization platform. Looker is a plus.
• Provided mentorship in using experimentation and statistical/predictive analysis to advise decision-making.
• Fostered a culture of continuous improvement by providing clear direction, setting expectations, and keeping the team motivated.
• Excellent communication and storytelling skills, a record of working cross-functionally to achieve results.

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference.

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small.

We’re uniting everyday people to unlock their financial progress—will you join us?

• Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
• 🫂 1% of your time off to support local community organizations of your choice
• 🧠 Mental health support with therapy and coaching through Modern Health
• 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.