Manager, GTM Systems & Process
Chime
At Chime, we're passionate about creating products that help people Unlock Financial ProgressTM. We’re a financial technology company, not a bank*, founded on the idea that basic banking should be helpful, transparent, and fair.
At Chime Enterprise, we extend this mission to the workplace. We partner with forward-thinking employers across the U.S. to provide them with proven solutions to drive engagement, productivity, and organizational success within their teams. Our enterprise suite of products helps employers support their employees at any point in their financial journeys, creating a more financially healthy and engaged workforce, empowering them to own the long-term value of their work and achieve their financial goals.
We are a dynamic team of innovators driven by our mission. Joining Chime Enterprise means being part of a fast-moving startup culture within the larger organization at Chime, offering room for bold experimentation, big decisions, and exciting growth opportunities. We’re revolutionizing the future of work and unlocking potential for both employers and employees alike—want to join us?
About the role
The Revenue Operations & Strategy team is essential to enabling Chime Enterprise’s revenue growth. We partner with business leaders in driving GTM strategy, revenue planning, incentive compensation planning, reporting, and driving operational effectiveness in our GTM systems and processes.
The GTM Systems & Process Manager will play a critical role in defining our marketing, sales, implementations, and client success processes and ensuring that our CRM aligns with them in a scalable, effective, and efficient manner. Our ideal candidate is highly collaborative, efficient in time management, and has experience in building CRM and data operations processes from 0 to 1.
The base salary offered for this role and level of experience will begin at $97,000 and up to $121,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to
- Analyze and evaluate key aspects of the GTM process and tooling; identify process improvement opportunities to scale our GTM motion and reduce friction across the revenue funnel
- Provide system administration support for the CRM, focusing on user permissions, custom objects, workflows, and profiles.
- Create, manage, and optimize complex workflow rules, data validation, and approval processes.
- Create and manage custom objects, fields, formulas, record types, page layouts, reports, and dashboards
- Coordinate and support integrations with third-party apps, plugins, and tools.
- Support daily troubleshooting, bug fixing, user adoption, training, and documentation.
- Identify and resolve data anomalies, maintaining high data integrity.
To thrive in this role, you have
- At least 3 years of experience in configuring and administering a CRM system with a strong preference for HubSpot
- Experience working directly with sales teams and implementing their requirements in the CRM system.
- Experience integrating new tools and systems into CRMs
- Experience working at companies with B2B2C business models
- Exceptional attention to detail, communication, and organizational skills.
- The ability to move fast, be bold and entrepreneurial, while thriving in a dynamic, quickly-changing environment
- The ability to distill business and customer data and present to business leaders.
A little about Chime
At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference.
We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.
So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small.
We’re uniting everyday people to unlock their financial progress—will you join us?
*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.
What we offer
- 💰 Competitive salary based on experience
- ✨ 401k match plus great medical, dental, vision, life, and disability benefits
- 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
- 🫂 1% of your time off to support local community organizations of your choice
- 🧠 Mental health support with therapy and coaching through Modern Health
- 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
- 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
- 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.
To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.
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