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About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

The Fraud Investigations team is looking for an experienced investigator excited to fight fraud with Gusto! Fraud analysts assist Gusto Customers when they have fallen victim to fraud, investigate fraud and account takeover events, and write detailed Unusual Activity Referrals (UARs) for further reporting by our other financial crime compliance teams. This role is an opportunity to join a growing world class Financial Crimes team at a leading Fintech while continuing to help fight crime, protect Gusto, and our Gustomers. Every day, members of the Fraud Investigations team at Gusto make a real world impact in the lives of our Gustomers through our professionalism, care, and attention to detail.

Here’s what you’ll do day-to-day:

• Investigate accounts with suspicious activity and document your findings in a clear and concise manner.
• Create detailed and comprehensive Unusual Activity Reports to the AML team.
• Provide stellar customer service to those impacted by fraud, guiding them through these events. De-escalate customers who are victims of fraud and who have incurred losses.
• Reach out to external parties and issue Letters of Indemnity to help secure fraudulent funds that have been stolen from Gustomers and Gusto.
• Assist with developing and maintaining operational procedures and program documentation. Work with team to identify processes which can be automated.
• Providing training and mentorship to junior fraud analysts.

Here’s what we're looking for:

• 3+ years of working on an Investigations team (Fraud or AML).
• Passion for fighting crime and protecting Gusto and our small business customers.
• Ability to handle difficult situations and navigate conversations with upset or stressed customers .
• Experience building and driving efficiencies in Fraud Investigation processes.
• An insatiable appetite for problem solving, knack for structured thinking, ability to spot unusual patterns, and sharp attention to detail.
• Strong organizational and communication skills. Maintains clear documentation and utilizes strong written communication techniques.
• Driven by a strong moral compass, is objective yet compassionate, and does the right thing every time.
• Demonstrated success training new hires in the investigations space.

Nice to have:

• Certified Fraud Examiner (CFE)
• Payroll Industry, Fintech, or Money Services Business (MSB) Experience

This role will be based in our Denver, CO office on a hybrid basis. Our starting cash compensation amount for this role is targeted at $76,000 - $90,000/year in Denver. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com.