Senior Sales Operation Manager
Slang
Sales & Business Development
New York, NY, USA
Posted on Feb 15, 2025
Company Summary:
Slang.ai is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Our mission is to transform the restaurant industry by providing the ultimate voice AI solution for consistently outstanding customer experiences. At Slang.ai, we foster a culture of innovation, inclusivity, and growth, ensuring that every "Slangsta" (employee) feels valued and connected to our broader AI driven impact.
What Your Experience Will Be:
As the Senior Sales Operations Manager, you will play a pivotal role in optimizing and scaling our high-velocity, high-volume sales motion by leveraging HubSpot and automation. You will collaborate with Sales, Marketing, and Customer Success teams to build scalable processes, improve data-driven decision-making, and drive revenue efficiency. This role reports to the Head of Finance, a seasoned go-to-market leader with experience in scaling tech startups. You will work cross-functionally with stakeholders across Sales, Marketing, Finance, and Customer Success to align processes, remove friction, and accelerate revenue growth.
Why You Belong Here & How You Will Grow:
At Slang.ai, you believe that trust is a foundational layer to any relationship starting internally and through your touch points with each prospect. We cultivate a culture where every Slangster has a deep sense of pride in their achievements with humility. Our team is collaborative, supportive, and driven by shared goals fostering an abundance mindset in addition to belonging and inclusivity. We offer experiences and benefits designed to foster a sense of community both within and outside the organization. Learner Fervor represents our strongest attribute for growth, as we challenge each employee to take every opportunity to learn especially when it's hard. You will gain exposure to fast-paced revenue scaling, automation strategies, and RevOps best practices in a high-growth AI startup. Cross-functional collaboration—You will work with multiple teams, ensuring alignment across go-to-market functionsOwnership & autonomy—We trust our team to build and optimize scalable solutions. You will grow not only as a professional but also as an individual.
What you will be doing
- Own and optimize HubSpot CRM, ensuring data cleanliness, automation, and seamless integration with sales, marketing, and finance tools.
- Build lead routing and scoring systems to ensure SDRs and AEs focus on the right prospects.
- Design and optimize GTM workflows, including contract workflows, e-signatures, and renewal tracking for high-volume, high-velocity deals.
- Develop real-time dashboards and reports in HubSpot to track key metrics
- Improve forecasting accuracy by analyzing deal velocity, pipeline health, and win-loss rates.
- Partner with Finance to streamline billing and payments, ensuring revenue recognition aligns with sales data.
- Align Sales, Marketing, and CS teams through process standardization and automation.
- Drive compensation models and performance incentives to optimize SDR/AE efficiency.
- Implement self-serve purchasing workflows and frictionless upsell/cross-sell motions.
What you will bring
- 3-7 years of experience in Revenue Operations, Sales Operations, or GTM Strategy in a SaaS environment.
- Hands-on HubSpot CRM expertise, including automation, reporting, and integrations.
- Strong data management skills (cleaning, segmentation, and enrichment).
- Proven experience in high-velocity, high-volume sales cycles (e.g., SMB SaaS).
- Ability to automate and optimize lead management, deal flows, and contract execution.
- Experience designing and optimizing GTM processes, including contract workflows, e-signatures, and renewal tracking for high-volume, high-velocity deals
- Deep understanding of RevOps KPIs, forecasting, and revenue analytics.
- Experience with automation tools (Zapier, Make, HubSpot native workflows).
- Familiarity with e-signature, billing, and customer lifecycle management tools (Stripe, DocuSign, PandaDoc).
- Strong cross-functional collaboration skills—aligning Sales, Marketing, and CS teams.
- ++ Nice to have: Previous experience with Clay
How Work Affects My Life:
Competitive compensation and equity in a fast-growing startup.
Remote-first culture with flexible work options.
Continuous learning with access to training, certifications, and career development programs.
High-impact role where your contributions directly drive company success.
Our Vision
Calling a business shouldn’t feel like a robot-hostage situation, where you’re forced to listen to horrible music and can't reach a human, while enduring a soulless voice uttering "I'm sorry I didn't quite get that" on repeat for eternity. (shudder) That’s why we started Slang.ai. We use the latest AI and audio wizardry to make transacting via voice so enjoyable it’s more human than human. By 2030, we will save businesses and consumers 1 billion minutes of precious time while transforming voice channels into the preferred mode of communication (it's faster and easier than text).
We have backgrounds building product at companies like Spotify, Buzzfeed, the New York Times, and OpenTable —shipping experiences that have reached hundreds of millions of users. Now, we’re using our backgrounds to start a new culture, one that puts product and human-centered design above all else while fostering constant learning and growth. Sound like something you’d like to be part of? Get on board.
Our Values
Overachiever Fever. We’re overachievers (we don’t know any other way)
Learner Fervor. We take every opportunity to learn (especially when it’s hard)
Humility Ability. We approach each other with curiosity and openness (know-it-alls not welcome!)
SMB MVP. We’re an expert member of our customers’ teams (we earn their trust)