Bilingual Call Center Representative, Full Time
TrueAccord
This job is no longer accepting applications
See open jobs at TrueAccord.See open jobs similar to "Bilingual Call Center Representative, Full Time" Homebrew.What You'll Do:
- Handle outbound and inbound telephone calls with customers informing them of their delinquent account(s).
- Treat our customers with respect, empathize with their situation, and identify a win-win outcome for both the customer and the clients we service.
- Guide and motivate customers through the collections process; think outside of the box to negotiate the best possible arrangement.
- Meet performance goals as outlined by management, which is based on daily call volume/effective resolution compared to assigned monthly goals.
- Meet expected quality and compliance standards.
What We're Looking For:
- Professional or native level proficiency in Spanish and English.
- Skilled in problem-solving, negotiating, and resolving conflicts.
- Professional communication and interpersonal skills.
- Attention to detail and critical thinking.
- Ability to work in fast-paced and changing environment.
Requirements:
- High School Diploma, GED, or equivalent required
- Ability to pass a background check
- Ability to pass a drug screen
- Steady job history
This job is no longer accepting applications
See open jobs at TrueAccord.See open jobs similar to "Bilingual Call Center Representative, Full Time" Homebrew.