Operations Support Manager
TrueAccord
This job is no longer accepting applications
See open jobs at TrueAccord.See open jobs similar to "Operations Support Manager" Homebrew.What you'll do:
- Team Leadership and Development-
- Administer on-the-job training to support employee development and new process rollouts.
- Provide ongoing feedback, coaching, and engagement to support employee growth.
- Utilize appropriate and creative recognition methods and address performance issues promptly and effectively.
- Operational Management-
- Oversee daily operations of the collections back office department, ensuring timely and accurate processing of activities.
- Develop, support, and track department initiatives in line with corporate strategies and goals.
- Implement and monitor productivity enhancements to ensure operational success.
- Collaboration and Communication-
- Foster internal and external collaborations to improve department functions and enhance client satisfaction.
- Build strong relationships with the team, stakeholders, and clients to ensure alignment and effective operations.
- Compliance and Risk Management-
- Ensure compliance with all relevant laws and regulations.
- Implement risk management strategies to minimize potential losses.
- Conduct regular audits to ensure adherence to policies and procedures.
- Reporting and Analysis-
- Prepare and present regular reports on department performance.
- Use data to forecast trends and inform decision-making.
- Monitor key performance indicators (KPIs) and take corrective actions as necessary.
- Team Structure-
- This position oversees Team Leads and 35 direct and indirect agents across a global footprint.
What We’re Looking For:
- Education and Experience-
- 5+ years of experience in a back office or operational role, with a minimum of 3 years in a managerial or leadership position
- 3+ years of experience in the debt collection or financial services industry
- Skills and Competencies-
- Exceptional leadership skills with a proven track record of results in coaching, mentoring and developing back office agents to meet and exceed established goals
- Excellent communication skills, both written and verbal, with the ability to interact effectively with team members, stakeholders, and clients.
- Strong analytical and problem-solving skills, with the ability to use data to make informed decisions.
- Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant software.
- Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
- Knowledge-
- In-depth knowledge of back office operations and best practices.
- Familiarity with regulatory requirements and compliance standards related to debt collection and financial services.
- Personal Attributes-
- Strong attention to detail and a commitment to accuracy.
- Ability to work under pressure and meet tight deadlines.
- Proactive and innovative mindset with a focus on continuous improvement.
This job is no longer accepting applications
See open jobs at TrueAccord.See open jobs similar to "Operations Support Manager" Homebrew.