Collections Specialist
TrueAccord
Lenexa, KS, USA
Posted on Jul 30, 2025
Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
Are you a highly motivated and empathetic communicator with a knack for sales and a passion for helping people? If you’re ready to step towards a true career with long-term growth opportunities and take ownership of your success, then joining TrueAccord as a Collections Specialist might be the perfect first step!
We’re changing the perception of collections by bringing empathy and efficiency to debt servicing. This unique approach has helped both transform the debt industry and improve financial health of consumers.
This team is the entry point to our team and a proven launchpad for your career. We're proud to see our team members flourish, with former specialists advancing into diverse and rewarding careers, including:
- Leadership roles: where they are helping to shape the future of our success and the growth of our teams
- Technical positions: from AI Developers to IT professionals, former specialists have helped us continue to drive innovation across the company
- Critical back-office and administrative roles: whether improving processes, ensuring corporate compliance, or streamlining recruiting & HR systems; you don’t have to look too far to find the impact of the veterans of our Collections team.
We will be holding onsite interviews for our team August 12th & August 14th as we look to build our next hiring class (scheduled to start on September 8th). Qualified candidates who meet interview expectations will receive a same-day job offer & begin the onboarding process!
The impact you’ll have:
- Be a Financial Guide: Engage directly with consumers, utilizing your strong communication and negotiation skills to understand their unique situations and skillfully guide them to resolve outstanding account balances.
- Drive Positive Outcomes: Proactively manage a variety of communication channels—including inbound and outbound calls, email, and chat—to establish effective payment solutions and achieve account resolution goals.
- Exceed Expectations & Unlock Growth: Specialists who consistently meet and surpass key performance indicators (KPIs) for 6+ months unlock promotion opportunities!
- Champion Our Mission: Uphold the highest standards of quality and compliance, embodying our empathetic approach to debt recovery.
- Innovate & Collaborate: Work within a vibrant call center environment, contributing to a team that's constantly finding new ways to help consumers achieve financial stability.
Who You Are:
- A Natural Persuader: You possess excellent professional communication and interpersonal skills, coupled with a genuine desire to influence positive outcomes. Prior experience in sales, customer retention, or in a role where you’ve handled objections & rejections a strong benefit
- Solution-Oriented: You're skilled in problem-solving, negotiating, and resolving conflicts, always looking for the win-win.
- Driven & Detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving results.
- Adaptable & Resilient: You thrive in a fast-paced, evolving environment and can expertly prioritize multiple tasks to ensure successful completion.
- Empathetic Professional: While results-driven, you're deeply committed to providing best-in-class customer service with compassion and understanding.
Qualifications:
- High school diploma or GED required.
- High sense of ownership, resilience, and reputation of dependability
Our Dedication to Diversity & Inclusion
TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
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