Account Collections Specialist
TrueAccord
Everett, WA, USA
USD 21-24 / hour
Posted on Oct 7, 2025
About Us:
Serving the Everett community for over 30 years, Sentry Credit specializes in third-party account receivables, with a focus on providing compassionate debt resolution and ensuring every interaction is marked by fairness and respect. Now a part of the TrueAccord family as of 2025, we’re helping change the perception of collections by combining empathy with efficiency and moving away from old-school, aggressive collection tactics to provide a modern, helpful experience.
At Sentry, we focus on solutions — not pressure — in every consumer interaction. We believe in considerate collections: treating every consumer with fairness, respect, and professionalism. Our culture is built on inclusion, opportunity, and accountability — and our best agents thrive here because they’re supported and rewarded.
What You'll Do
- Drive Consumer Engagement: Manage high-volume inbound and outbound calls, utilizing negotiation tactics to establish fair payment plans
- Maintain Accurate Records: Document all communications and account activities across multiple digital channels
- Resolve Complex Issues: Investigate billing discrepancies and resolve disputes
- Collaborate for Success: Contribute to a dynamic call center culture by joining a team that's constantly finding new ways to help consumers achieve financial stability
- Master Multi-System Navigation: Toggle between various software platforms and screens to provide real-time updates and efficient service
Who You Are:
- An Exceptional Communicator: You possess excellent verbal and written communication skills
- Tech-Savvy & Multitasking Pro: You're comfortable navigating multiple systems and screens simultaneously in a fast-paced environment
- Solution-Oriented: You look past the surface of a "no" to find a "how."
- Results-Driven: You're a goal-oriented self-starter with a competitive mindset and a drive to succeed
- Resilient & Composed: You remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations
- Meticulously Organized: You have an eye for detail and the ability to manage your time and tasks efficiently
- Positive & Adaptable: You bring a strong work ethic to the team and can pivot easily as priorities change
Why You'll Stay:
- Work-Life Balance: Enjoy a family-friendly, Monday–Friday schedule with no weekends required
- Competitive Culture: Thrive in a supportive team environment that rewards your "win" while maintaining a collaborative spirit
- Recognition & Rewards: Participate in fun monthly contests, performance-based incentives, and team-building events
- Comprehensive Benefits: Access a full package including Medical, Dental, and Vision insurance, along with a 401(k) plan
- Generous Time Off: Recharge with paid vacation and personal time off (PTO)
- Career Pathing: Build a long-term career with opportunities for growth within the collections industry
Qualifications & Experience:
- Needed: High school diploma or GED, and a high sense of ownership, resilience, and dependability
- Preferred: Experience in 3rd-party collections
- Encouraged to Apply: Candidates with strong backgrounds in Customer Service or Sales who are looking to transition their skills
21 - 24 USD
In addition to monthly contests & various incentives (individual and/or team) those on our 3rd Party Collector Team also earn COMMISSION (UNCAPPED) in addition to their hourly pay! While commissions are not guaranteed, our top earners have historically made $2,000 to 3,000 (or more) per month!
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