Learning & Development Coordinator
TrueAccord
Mexico · Remote
Posted on Oct 7, 2025
Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
We are looking for a Learning & Development (L&D) Coordinator to join the People Programs Team at TrueML. In this role, you’ll do more than manage systems – you’ll help shape how learning comes to life across our global workforce. You will support global training initiatives, compliance reporting, and learning program communications ensuring our Learning Management System (LMS) runs smoothly and efficiently.
The ideal candidate thrives in a fast-paced environment, blending technical know-how with creativity, executive presence, and strong presentation skills. You’ll create polished training materials, deliver engaging sessions, and partner with teams worldwide to make learning impactful and accessible. Most importantly you’ll bring flexibility, positivity, and a growth mindset to everything you do – helping to drive a culture of continuous learning at TrueML.
Work-Life Benefits
- Unlimited PTO
- Medical benefit contributions in congruence with local laws and type of employment agreement
What You’ll Do:
- LMS Administration & Training Execution
- Oversee and maintain Go1 and Rippling LMS, including user setup, course assignments, and reporting.
- Ensure seamless integration of third-party content providers and internal learning materials.
- Troubleshoot LMS-related issues and coordinate with vendor support as needed.
- Assist in scheduling, enrollment, and logistics for training sessions, ensuring smooth implementation and accessibility.
- Support onboarding, compliance, leadership development, and role-based training programs.
- Maintain and update course libraries, learning paths, and training schedules to ensure relevance and compliance.
- Track and report training completion rates, compliance adherence, and certification renewals.
- Generate compliance reports for audits and regulatory requirements.
- Ensure participation in required training initiatives by monitoring completion and adherence to policies.
- Partner with HR and Legal teams to ensure training programs meet industry and company standards.
- Support organizational culture initiatives by promoting training programs that enhance employee engagement and performance.
- Collaborate with managers to identify skill gaps and recommend learning opportunities to bridge performance gaps.
- Improve learner engagement through communication strategies, training campaigns, and UX enhancements in the LMS.
- Promote awareness of learning and development initiatives by managing internal communications (e.g., all hands, email, newsletters, Confluence pages, and announcements).
- Facilitate access to self-service learning tools, development toolkits, and internal training resources.
- Assist in designing courses, training decks, and visual materials that are polished, engaging, and aligned with company branding.
- Facilitate live training sessions, onboarding programs, and presentations with executive presence, confidence, and clarity.
- Gather and analyze training data and learner feedback to improve training programs and optimize engagement.
- Monitor learning trends and industry best practices to enhance development strategies.
- Provide administrative support for learning strategy planning and program development.
- Collaborate with internal stakeholders to support continuous improvement of training initiatives.
Compliance & Reporting
Learning Experience & Employee Development Support.
Data & Learning Optimization.
What You Bring:
- 1-2+ years of experience in Learning & Development, Training Coordination, or a similar role.
- Hands-on experience with a Learning Management System (LMS).
- Strong understanding of compliance reporting and global training requirements.
- Proficiency LMS platforms, reporting dashboards, and content curation.
- Excellent communication skills and ability to collaborate across teams.
- Strong analytical skills with experience in data-driven decision-making for L&D programs.
- Organized and possess project management skills with the ability to balance multiple competing priorities.
- Ability to manage ambiguity, apply critical thinking, and adapt to strategy adjustments when needed.
- An eye for design and the ability to create visually compelling decks and materials.
- Strong presentation and facilitation skills; comfortable leading training sessions and engaging with senior leadership and large groups.
- A proactive, flexible, and positive attitude with the ability to adapt quickly to evolving business needs.
- Growth mindset with curiosity for learning new tools and practices.
- Experience with Go1, Rippling LMS, SCORM file creation, and/or instructional design.
- Experience with engagement platforms like Leapsome, Cultureamp, or 15five.
- Experience building Confluence pages for company-wide communications.
- Experience working in a global or distributed workforce environment is a plus.
- Experience with performing system configuration or database management.
Nice to haves:
We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference.
Our Dedication to Diversity & Inclusion
TrueML is an equal-opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions, and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.